This hotel is really more of a very basic youth hostel. Hair dryer did not work, man at the desk couldn't care less and didn't offer any solution. One Iron for whole hotel.
For 3 nights towels were only changed once, bed duvet covers are torn in both corners, pillows were very small. General rude male manager like figure.
No food after breakfast untill evening.
Generally very disappointing
Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Campanile Zwolle
When we arrived, it was a warm welcome from the ladys at the desk. But we had some question and an additional reservation and a gentleman who was sitting in front on the computer interrupted several times in an unacceptable manner. Not solution orientated and without wearing a uniform. We asked for the Hotelparking and he replied immediately that it is the only place that will be available. He did not offer any options, like the cheap parking outside the barrier or something different. The request for an additional Reservation was immediately replied with "we are fully booked, we have no options". Later on i did en online reservation via booking.com and after a lot of nerves used, we got the room from the very friendly lady at the desk. And finally, the gentleman made a joke about a gayparade and if we will join it. Sorry, but if i invest about 2000€ for a group of 15 person, i expect a different attitude and a very more professional behavior of this gentleman. Unfortunately, i still don't know who he was but im shure that Sophie from the desk will remember the situation. And an other detail: we got a room which wasn't cleaned. Thanks for a feedback from your side!
Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Campaniel Zwolle
No flexibility and no effort given for you, so know your getting the basics. I asked whether they could email me the invoice, not possible. I asked whether I could change the date of an booking I made, not possible.
Dear Guest,
Thank you for your review.
We will discuss this within our team.
Kind regards,
Ernst Jan de Vries
Hotelmanager
The hotel is very centrally located at walking distance from city center and all to see in Zwolle. The rooms are small and in need of a makeover. Lot of noise from trucks at the backside.
Breakfast was okay.
Dear Guest,
Thank you for your review.
We will discuss this within our team.
We hope to welcome you again.
Kind regards,
Ernst Jan de Vries
Hotelmanager
The location of the hotel is central and convenient.
Comfortable and clean rooms.
Convenient parking and courteous service.
The price is definitely fine for the stay.
Overall I had felt good, I'll be back there again.
Dear Guest,
Thank you for your review.
We hope to welcome you again.
Kind regards,
Ernst Jan de Vries
Hotelmanager
