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Shira G

Lovely stay with lovely staff

5.0 of 5 bubblesReviewed 12 Jul 2024
The staff here is truly outstanding. They were warm and welcoming and so helpful with all of our questions about the area and the Netherlands. The room and the property are lux and very comfortable. I paid for the deluxe room upgrade for the bathtub and was absolutely not disappointed! The room is thoughtfully stocked and quiet. The breakfast was also delicious and, again, outstanding service. It’s very close to the train station and a short walk from the old town. Definitely recommend!
Date of stay: July 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Reviews (536)
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Traveller rating
463
60
8
4
2
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All reviews welcome drink beautiful hotel friendly and attentive staff home away from home high quality service great attention to detail tasting menu near the train station wonderful breakfast breakfast is served fantastic stay fine dining location is excellent personal service the hotel staff few minutes walk walk in shower
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4 - 9 of 537 reviews
Reviewed 18 June 2024

I travel a lot and my experience during my stay at Pillows was outstanding. I stayed here at my daughter’s suggestion (she is there for work). Rooms were perfect size, very clean and staff was delightful in every way! My only suggestion is the hotel needs a treadmill (smile). I give this hotel and the people a 10 out of 10!. It was perfect!

Date of stay: June 2024
    • Value
    • Location
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Review collected in partnership with this hotel
Thank bradnassarsr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julia Vijftigschild, General Manager at Pillows Grand Boutique Hotel Ter Borch, responded to this reviewResponded 23 June 2024

Dear Brad,

We're delighted to hear that your stay at Pillows Hotel was exceptional!
Thank you for sharing your glowing review. It's wonderful that you found the rooms to be perfectly size and our staff delightful.

We appreciate your suggestion regarding a treadmill, which we will certainly take into consideration.

We are looking forward to welcoming you back to Pillows Hotel soon.

Kind regards,
Rachel
Duty Management Trainee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2024

Great hotel centrl location, and as expected amazing pillows!
Staff were really helpful and friendly, really welcoming!

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
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    • Service
Review collected in partnership with this hotel
Thank ruthdyke2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 June 2024

Extremely courteous team from first contact until departure. Both the breakfast and dinner were superb and the interior design was elegant and comfortable.

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank derrick m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 May 2024

Our group had a wonderful experience at Pillows Grand Hotel Ter Borch. From booking, amendments, check-in and welcome, it was very well done.

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
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    • Service
Review collected in partnership with this hotel
Thank 634neasah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julia Vijftigschild, General Manager at Pillows Grand Boutique Hotel Ter Borch, responded to this reviewResponded 31 May 2024

Dear guest,

We appreciate you taking the time to share your experience about your stay at Pillows Hotel Ter Borch! We are happy to hear you had a wonderful time during every moment of your stay.

We look forward to welcoming you again at Pillows Hotels!

Kind regards,
Marit Jong
Duty Manager Trainee | Pillows Grand Boutique Hotel Ter Borch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2024

We had wonderful days in the hotel. We enjoyed a very nice breakfast. The room was very quiet.
The bed really good.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Gisela D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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