Booked a luxury room with twin beds. After arriving in our room we realised that it wasn't the room we ordered as it was a standard room. We asked the reception and she claimed that we ordered a standard room, we showed the email confirmation to show that we didn't and the receptionist then realised that they don't provide luxury rooms with twin beds but we were not informed this until a day after arrival. The receptionist apologised and offered to fill the mini bar complimentary however this was never done. Lastly the twin room had two single beds next to eachother with fixed side tables next to them so I had to move all the furniture round to separate them and underneath the bed was so dirty.
We have stayed here many times and this was disappointing. More
- Free Wifi