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Reviewed 7 August 2018

Excellent stay. Perfect in everyday possible from grounds, room, beach and pool. Restaurant tend to book fast so book quickly but we ate a lot of meals in the other towns.
Lots of families and kids. If thats not your thing and prefer quieter, I would look elsewhere.

Date of stay: July 2018
Thank GloriaCalico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, Algarve, responded to this reviewResponded 8 August 2018

Dear GloriaCalico,

First of all, thank you for the time taken to share you review with the TripAdvisor community.

It is for reviews like yours that make us even more proud of our resort, facilities and our amazing Falésia beach. Nothing makes us happier than learning that we were able to reach your expectations and, finally, be an option for your family holidays in the future.

On behalf of the whole team at the Pine Cliffs Resort we would like to thank you again for your preference and we look forward to your return!

Best regards,

Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018 via mobile

We stayed a long weekend at Pine Cliffs in Portugal. The resort is very large (we stayed at the hotel) yet the service is great and all the facilities are top notch. We had lunch at the wonderful Mare Restaurant near the ocean several times (great service Adriana & Bruno) and we also enjoyed the outside Champagne Bar on our opening evening. The coast line and beach are beautiful, easily reachable by the elevator and the wooden walkway. After checking out we stayed at the hotel until we had to leave for the airport and we were offered to use the showers in the fitness area. Excellent service, beautiful location. We will certainly come back if we go back to the Algarve area again!

Date of stay: July 2018
Trip type: Travelled as a couple
1  Thank Jack3007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, Algarve, responded to this reviewResponded 7 August 2018

Dear Jack3007,

It is truly heartening to receive such a wonderful feedback on Pine Cliffs Resort and we are grateful for the time taken to post it on Tripadvisor.

We were very glad to learn that you have enjoyed your lunches at “Maré” restaurant, the Champagne Bar, the beach and that you have considered our service and facilities as top notch.

Your kind compliments are much appreciated and we are very pleased to hear that our colleagues Adriana and Bruno were able to make your stay even more pleasant. On their behalf we would like to thank you for your kind words.
We look forward to welcome you and your family at Pine cliffs resort in a near future.

Kind Regards,

Guest Relations Team

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Reviewed 4 August 2018 via mobile

We are members at Pinecliffs and have stayed every July for the last 16 years. It’s a great setup for anyone especially with a family as you can give your kids a level of freedom that I simply couldn’t at hone(we live just outside of London).
Occaisionally the service is as prompt or top notch as one would like but who cares you are holiday and I’m not in a rush.
However I would like to specifically mention on fo the waiters at their Mare Restaurant in resort. Borja Neri is his name and I challenge anyone to find a more attentive, professional or courteous waiter. Obviously he is completely wasted in that role as he clearly meant for greater things but his level of attention and his approach to his job we found to be exemplary. He never forgot anything we ordered and whatever we did order was brought promptly. He was equally at ease talking with adults and teenagers but he was especially good with the kids. We are already looking forward to returning next year and hopefully seeing Borja again but I suspect he may have moved on to bigger and better things.
I use trip advisor all the time to read the reviews but this the first time I have ever added one myself.

Date of stay: July 2018
Trip type: Travelled with family
3  Thank samwilson13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Responsable relations clients at Pine Cliffs Hotel, a Luxury Collection Resort, Algarve, responded to this reviewResponded 5 August 2018

Dear samwilson13,

First of all, thank you for your loyalty during all these years and for sharing this amazing review with all the Tripadvisor community!

On behalf of our entire team, we would like to express our gratitude for your uplifting words. Moreover, we are very glad to learn that our associate Borja Neri has delivered to you and your family a great experience at our “Maré” Restaurant, thank you for your kind words about his work.

It will be always a pleasure to welcome you back and we will do our utmost to create, each time you come back, brand new memories and unforgettable experiences.

Warm regards,

Guest Relations Team

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Reviewed 3 August 2018

Pine Cliffs will always hold a special place in my heart as we got married here in the Tabu Gardens last year. We decided to visit Portugal for our wedding anniversary and back here for the day. Wow! The service from the team was amazing (Bianca). We strolled along the beach and had a drink at the bar, pool bar and visited the area where we got married. the grounds and everything about the place is perfect. We then changed and went to the Mirador champagne bar where we had drinks watching the sunset with the most beautiful view ( I realised again why I got married here). We were then offered complimentary champagne and were greeted by the kind lady who had sorted the day out for us (I felt like royalty). We then visited Piri Piri steak House and had an amazing meal and even the owner and chef came to greet us. What a place to visit, with staff who go above and beyond to make your whole experience one to remember. Thank you.

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank lslater302018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, Algarve, responded to this reviewResponded 4 August 2018

Dear lslater302018,

It is truly heartening to receive such a tremendous feedback on the Pine Cliffs Resort and we are so grateful to you for taking the time to post it on Tripadvisor.

We are very thankful for learning that you chose Pine Cliffs Resort for such a special moment and that you returned this year to celebrate such important occasion. Allow us to thank you, on our team’s behalf, for your kind words regarding their attentiveness and courteous service.

Please, do not hesitate to contact us, should you ever require assistance to return to our resort in the future.

Kind regards,

Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2018

Let me start off by saying that the Pine Cliffs Resort is a BEAUTIFUL property. The landscaping is incredible, the location on the cliffs is magnificent and the beach is beautiful. The rooms are large and the balconies that overlook the ocean are truly magical. All that being said, the quality of the service in no way reflects the luxury of the space.

Staff made even the simplest of requests VERY difficult. We were repeatedly given inaccurate information and made to feel as though we were out of place on many occasions. The staff are not only not friendly, they truly negatively affect the guest experience.

Regardless, I would recommend staying at this hotel. The rooms, property and beach make the less than stellar staff ignorable.

Room tip: Make sure your room has a balcony
Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank 514foodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinecliffsAlbufeira, Guest Relations Manager at Pine Cliffs Hotel, a Luxury Collection Resort, Algarve, responded to this reviewResponded 3 August 2018

Dear 514foodie,

We would like to thank you for this review about your recent stay at Pine Cliffs.

We are enchanted to learn that you enjoyed our location with an incredible view over the ocean and our beautiful beach. It is truly heartening that you have enjoyed the room and that you find the view over the ocean “truly magical”.

However, we are really sorry to hear that the staff wasn’t as friendly as you have expected and we will make sure we work hard to ensure all our staff providing a courteous and friendly service, at all times. We would like to thank you for pointing this out as it helps us to improve our service, and please accept our sincere apologies for such wrong impression passed to you.

Once again I would like to thank you for your kind compliments regarding the property and we sincerely hope that you will give us the chance to demonstrate our service excellence by visiting us again soon.

Kind Regards,

Guest Relations Team

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