We looked at this hotel and very much wanted to like it for our 4 night stay . The old part of the hotel is very impressive but tired. It appears that it is not being kept up. The original rooms were beautiful but the furniture seemed cheap and did not match the beautiful rooms. Even the grounds appear neglected. The hotel could be spectacular but money required to turn this into a 5 star hotel is not being applied to it. We had just driven from a hotel in Seville where the staff seemed to take pride in their hotel . The entrance seemed off upon arrival. Front entrance glass not clean, no bellman, front desk not especially friendly. We could not even store our luggage until our room was ready. In order to use the hotel garage you must exit your vehicle to place your room card by the sensor.
Our room (suite) was quite large for myself, husband and adult daughter. They added another fold up bed for us in the sitting area .Walking through the new hallways to our room the marks and cleaning marks all over the painted walls were glaring . The wood floors of our room were terribly scratched probably due to an incorrect finish or type of floor. Very nice but not for the level of hotel we were paying for. The room cleaners were good but worked till late in the day maybe because there was not enough of them.
Dinner: only ONCE because food was at best mediocre for the high prices. Not enough staff and when we went to the bar there was no one there because barman was helping with dinner. We had lovely dinners with friendly staff outside the hotel and right up the street at Galeria dos Sentidos.
Bar: the only friendly staff member we encountered who was a pleasure to speak with .
Pool: very nice with scenic view but very slippery floor surface. Unnaturally cold water temperature even though exceptionally hot weather.
Breakfast : The breakfast/ dining room could be more attractive if not for all white walls and white plastic furniture . Anything on the walls would be an improvement .The breakfast itself was just OK. The outside dining was lovely but for the cheap furniture .
In closing, we liked the area but perhaps the hotel needs more employees to bring itself up to the standards it is advertising itself to have.
- Official Description (provided by the hotel):
- The luxurious Pousada de Estoi, the Estoi Palace, born out of the recovery of an old eighteenth century palace, is located in the village of Estoi only 10 km from Faro. This palace once belonged to Jose Francisco da Silva, Viscount of Estoi, and was opened in 1909. In 1987, it was purchased by the Town Hall of Faro, and in 1977, it was considered a property of Public Interest. A project by architect Goncalo Byrne, this hotel in Faro has a Health Club where you can enjoy a Turkish bath, sauna, tropical showers and heated indoor pool with a whirlpool. In a region with great gastronomic traditions you can find the Visconde restaurant, one of the Algarvian establishments which include fish and fresh seafood. The whole menu is inspired by Portuguese cuisine and exhibits a genuine form of art for good eating. Don't miss out on the deserts from Algarve made with figs and almonds grown locally. Experiencing the Pousada de Estoi is a pleasant journey with a combination of the classical, Baroque and contemporary elements that will definitely be a memorable experience. ... more less
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