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“Great resort hotel, lovely staff and nice rooms”
Review of Vila Gale Lagos

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Vila Gale Lagos
Ranked #9 of 53 Hotels in Lagos
Certificate of Excellence
Reviewed 4 weeks ago

Stayed here for two nights during our Portugal trip. We loved the location, the room and the very friendly staff. As we had a bed/breakfast plan we used the a la carte restaurant twice, which was great value for money, especially with the lovely staff serving us there. There was enough space around the pool and also a spa every guest can use. The breakfast was good. We will visit again if we are back in the area.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Erikz_nl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 weeks ago

Dear Erikz_nl,
We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon in one of our 27 hotels at Portugal or at Brazil "Always Close to You!"
Best regards,
Sofia Ribeiro

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20 - 24 of 1,467 reviews

Reviewed 19 September 2017 via mobile

Stayed here for 5 nights and loved it! Pool was the highlight, stretching classes in the morning by the pool which was fun too. Food was average but presented nicely. We were bed & breakfast which was nice so we walked 25 mins in to Lagos at night for dinner. There is a petrol station across the road from the hotel which was very cheap for coffee and beers, they also do the best cheese and ham toasties ever!!! Staff are very friendly and helpful and rooms very clean and comfortable.. we will definitely be back!!

Stayed: September 2017, travelled with family
Thank LOB_08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 weeks ago

Dear LOB_08,

Thank you for your review, we are glad that you enjoyed your stay with us and hope to see you again in one of our 27 hotels in Portugal or Brazil "Always close to you"!

Best Regards,
Sofia Ribeiro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2017

As a party of 5 we had a lovely, relaxing stay. Breakfast was buffet style - there waas always plenty of choice and a variety of fresh fruits, bread and cooked options. My only niggle was that the gluten free options weren't obviously available - saw a small sign on our 2nd day - after that no problem - nice variety and breads always served warm.
Lovely to be able to collect fresh towels each day for the pool, never any problem getting a sunbed round the pool, which was amazing if a little chilly.
Rooms clean and spacious - nice to have a safe. We were all on the back overlooking the countryside, only slight complaint we were over the bar/entertainment room and this made it quite noisy til quite late.
Easy walk into the old town - about 15 minutes - lots of choice of restaurants to eat in - recommend No Patio, The Orangery, Portofino and The Quay, also Navegador which we visited to celebrate my husbands 60th birthday - lovely staff, great food and views to enjoy. Taxis back are very reasonable, but it is also nice to walk off all the lovely meals too.
Beach just across the road and train track - lovely, never too crowded and we even saw the dolphins swimming past as we walked along one morning!

Room Tip: Top floor would be quieter as no-one over you rearranging furniture. Sea and pool view are the best...
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  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Service
Thank caldglyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 19 September 2017

Dear Guest,

Thank you for your detailed review regarding your stay at Vila Gale Lagos.

We are so pleased to read that you had a pleasant stay with the support of our team. We do our utmost to present our services & facilities for our guests to be able to enjoy their stay to the fullest.

We do hope to welcome you again once you decide to revisit Algarve.

Best Regards,

Sofia Ribeiro

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Reviewed 12 September 2017 via mobile

This is a very nice hotel
It has a lovely large pool
You can also do dive lessons in the Cipreia dive school which is on the grounds.

It is also very close to the beautiful beach of Meia Pria

I really love the location!!

Stayed: September 2017, travelled solo
Thank Lisa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
949sofia, Diretor-Geral at Vila Gale Lagos, responded to this reviewResponded 13 September 2017

Dear Guest

Thank you for your review, we are glad that you enjoyed your stay with us and hope to see you again in one of our 27 hotels in Portugal or Brazil "Always close to you"!

Best Regards,
Sofia Ribeiro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2017 via mobile

For the first time ever we returned to the same hotel for the second year in a row, mainly due to the resort itself, although the facilities at the hotel are probably the best in the area. Large pool area, plenty of sun beds, tennis courts and putting greens and a breakfast buffet that no one should be able to complain about would suggest this hotel is at the top of the tree. If they could sort out the untrained check-in staff (pre checked in and still took 45 mins to get my keys) and arrange for separate queues at the bar for paying guests vs all-inclusive these would be 2 good improvements. Unfortunately one aspect of the hotel that has deteriorated since last year was the poolside snack bar...last year I reported that service was poor and the quality of the food was "inconsistent" to be polite. This year the service was more like abysmal, at times there were no staff to take orders or serve, at others there were just no staff "willing" to take orders or serve. One tuna wrap that appeared on my plate happened to be thinner than my thumb, and a chicken baguette that had more nutrition content in the mayo than the meat. This is by far the worst offering of the hotel and considering most guests will spend the majority of their time at the pool, needs to addressed. Still the housekeeping, bar and breakfast service staff did attempt to make up for their colleagues's shortcomings, it's just a pity the hotel management doesn't show the same enthusiasm by not turning up for the end-of-visit feedback session that they request. I doubt it will be the last time we visit Lagos, but it might just be the last time we stay at the Vila Gale.

Stayed: July 2017, travelled with family
Thank DaveH19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 19 September 2017

Dear Mrs. Jasmin J,

Firstly, I would like to thank you for your preference in choosing Vila Galé Lagos for your holidays.
We were sorry to hear about your experience during your recent stay at our hotel. On behalf of Vila Galé Lagos, I would like to offer our sincerest apologies for the inconvenience these experiences have caused you.
We are pleased to inform you that some actions were taken in order to solve some issues you reported, so we can be working with the quality standard we usually offer to our guests. Your willingness to share your experience is genuinely appreciated.

We will be most pleased to welcome you in a future visit to Lagos or another city of Portugal were you can find one of our 20 hotels by Vila Gale.
Best regards
Sofia Ribeiro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vila Gale Lagos

Address: Estrada Meia Praia, Lagos 8600-315, Portugal
Region: Portugal > Algarve > Faro District > Lagos
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Lagos
#4 On the Beach Hotel in Lagos
#6 Spa Hotel in Lagos
#6 Luxury Hotel in Lagos
#10 Romantic Hotel in Lagos
Price Range: RM254 - RM896 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vila Gale Lagos 4*
Number of rooms: 306
Official Description (provided by the hotel):
The hotel is located on the beach front, along the sandy Meia Praia beach. It is the new reference point on the Western Algarve Coast. The closest train station is about 1.5 km away and Faro Airport is about 85 km away from the hotel. Occupying an 85-thousand square metre area, the building faces the ocean and allows for an optimised view from the hotel's rooms. There are 168 guest rooms in total. The premises are air-conditioned and guests are welcomed in a lobby with 24-hour reception and 24-hour check-out services. Facilities at the beach hotel include lift access, a hotel safe, TV lounge, children's playground, children's club, bar and a restaurant. As far as business activities and conventions are concerned, the facilities have a large convention centre which is 1100 m² in size and wireless Internet access is available for a fee. Guests can take advantage of the hotel's room and laundry services (the latter for a fee) and leave their vehicles in the car park or garage (the latter incurs an additional fee). The hotel offers its guests spacious and comfortable rooms with LCD TV with national and international channels with access to a film menu providing entertainment and information. For guests' convenience, there is a lounge area with a table and work desk with a wireless Internet connection for laptops (for an additional cost), minibar, radio and electronic safety lock. The en suite bathroom has a shower, bath, hairdryer and toiletry kit. Individually regulated air conditioning and individually regulated heating are provided. Private balconies for enjoying views of the hotel's surrounding areas also come as standard. Guests can take a refreshing dip in the hotel's swimming pool where there is also a children's swimming area, poolside snack bar, and sun loungers and parasols available on the sun terrace. This hotel offers guests all the comforts of a real resort. Located in front of the beach, they can enjoy either the swimming pool or the beach. Guests can also unwind in our Spa, Satsanga, with Jacuzzi, sauna, steam room and it offers a spa where guests can pamper themselves with a massage or spa treatment (extra fees apply). There are also 3 tennis courts, pool/snooker, bowling and golf as well (all for extra fees). Moreover, the hotel organises an entertainment programme for children. Breakfast and dinner may be chosen from a wide breakfast buffet. Lunch and dinner can also be taken a la carte. ... more   less 
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Also Known As:
Vila Gale Lagos Hotel Lagos
Vila Gale Hotel Lagos

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