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Vila Gale Lagos
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Reviews (1,591)
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Reviewed 19 September 2017 via mobile

Stayed here for 5 nights and loved it! Pool was the highlight, stretching classes in the morning by the pool which was fun too. Food was average but presented nicely. We were bed & breakfast which was nice so we walked 25 mins in to Lagos at night for dinner. There is a petrol station across the road from the hotel which was very cheap for coffee and beers, they also do the best cheese and ham toasties ever!!! Staff are very friendly and helpful and rooms very clean and comfortable.. we will definitely be back!!

Stayed: September 2017, travelled with family
Thank LOB_08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 23 September 2017

Dear LOB_08,

Thank you for your review, we are glad that you enjoyed your stay with us and hope to see you again in one of our 27 hotels in Portugal or Brazil "Always close to you"!

Best Regards,
Sofia Ribeiro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2017

As a party of 5 we had a lovely, relaxing stay. Breakfast was buffet style - there waas always plenty of choice and a variety of fresh fruits, bread and cooked options. My only niggle was that the gluten free options weren't obviously available - saw a small sign on our 2nd day - after that no problem - nice variety and breads always served warm.
Lovely to be able to collect fresh towels each day for the pool, never any problem getting a sunbed round the pool, which was amazing if a little chilly.
Rooms clean and spacious - nice to have a safe. We were all on the back overlooking the countryside, only slight complaint we were over the bar/entertainment room and this made it quite noisy til quite late.
Easy walk into the old town - about 15 minutes - lots of choice of restaurants to eat in - recommend No Patio, The Orangery, Portofino and The Quay, also Navegador which we visited to celebrate my husbands 60th birthday - lovely staff, great food and views to enjoy. Taxis back are very reasonable, but it is also nice to walk off all the lovely meals too.
Beach just across the road and train track - lovely, never too crowded and we even saw the dolphins swimming past as we walked along one morning!

Room Tip: Top floor would be quieter as no-one over you rearranging furniture. Sea and pool view are the best rooms - all have balcony or patio.
  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Service
Thank caldglyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 19 September 2017

Dear Guest,

Thank you for your detailed review regarding your stay at Vila Gale Lagos.

We are so pleased to read that you had a pleasant stay with the support of our team. We do our utmost to present our services & facilities for our guests to be able to enjoy their stay to the fullest.

We do hope to welcome you again once you decide to revisit Algarve.

Best Regards,

Sofia Ribeiro

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Reviewed 12 September 2017 via mobile

This is a very nice hotel
It has a lovely large pool
You can also do dive lessons in the Cipreia dive school which is on the grounds.

It is also very close to the beautiful beach of Meia Pria

I really love the location!!

Stayed: September 2017, travelled solo
Thank Lisa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
949sofia, Diretor-Geral at Vila Gale Lagos, responded to this reviewResponded 13 September 2017

Dear Guest

Thank you for your review, we are glad that you enjoyed your stay with us and hope to see you again in one of our 27 hotels in Portugal or Brazil "Always close to you"!

Best Regards,
Sofia Ribeiro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2017 via mobile

For the first time ever we returned to the same hotel for the second year in a row, mainly due to the resort itself, although the facilities at the hotel are probably the best in the area. Large pool area, plenty of sun beds, tennis courts and putting greens and a breakfast buffet that no one should be able to complain about would suggest this hotel is at the top of the tree. If they could sort out the untrained check-in staff (pre checked in and still took 45 mins to get my keys) and arrange for separate queues at the bar for paying guests vs all-inclusive these would be 2 good improvements. Unfortunately one aspect of the hotel that has deteriorated since last year was the poolside snack bar...last year I reported that service was poor and the quality of the food was "inconsistent" to be polite. This year the service was more like abysmal, at times there were no staff to take orders or serve, at others there were just no staff "willing" to take orders or serve. One tuna wrap that appeared on my plate happened to be thinner than my thumb, and a chicken baguette that had more nutrition content in the mayo than the meat. This is by far the worst offering of the hotel and considering most guests will spend the majority of their time at the pool, needs to addressed. Still the housekeeping, bar and breakfast service staff did attempt to make up for their colleagues's shortcomings, it's just a pity the hotel management doesn't show the same enthusiasm by not turning up for the end-of-visit feedback session that they request. I doubt it will be the last time we visit Lagos, but it might just be the last time we stay at the Vila Gale.

Stayed: July 2017, travelled with family
Thank DaveH19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 19 September 2017

Dear Mrs. Jasmin J,

Firstly, I would like to thank you for your preference in choosing Vila Galé Lagos for your holidays.
We were sorry to hear about your experience during your recent stay at our hotel. On behalf of Vila Galé Lagos, I would like to offer our sincerest apologies for the inconvenience these experiences have caused you.
We are pleased to inform you that some actions were taken in order to solve some issues you reported, so we can be working with the quality standard we usually offer to our guests. Your willingness to share your experience is genuinely appreciated.

We will be most pleased to welcome you in a future visit to Lagos or another city of Portugal were you can find one of our 20 hotels by Vila Gale.
Best regards
Sofia Ribeiro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2017

We stayed here for three nights and we got a room with ocean view. The room was big and nicely furnished with big bathroom and balcony and we love it. I was extremely happy with room cleaning ( I'm very picky about it).
The hotel has a lovely big pool which is located in open garden. Staff are extremely friendly and I found it perfect for family with kids.
If I go back to Lagos, I will definitely choose this hotel again.

Stayed: August 2017, travelled as a couple
Review collected in partnership with this hotel
Thank Laleh F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 19 September 2017

Dear Guest,
Thank you very much for your nice review about the recent stay at Vila Gale Lagos.
We are glad to know that you had a very good experience and thank you for the feedback about the hotel facilities and our friendly staff.
We hope to welcome you again in a near future in one of our 27 hotels in Portugal or in Brazil "Always close to you!"
Best regards.
Sofia Ribeiro

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