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“Poor customer service & authenticity”

Hennessy's Irish Pub
Ranked #473 of 4,860 Restaurants in Lisbon
Certificate of Excellence
Price range: US$7 - US$34
More restaurant details
Restaurant details
Dining options: After-hours, Breakfast, Reservations
Neighbourhood: Bairro Alto, Bica & Cais do Sodré
Description: Nice and friendly Irish pub and restaurant serving food from 11h till 01h. Open mic on Wednesday night, life music on Friday and Saturday. Showing sports (Football, rugby, hurling, etc).Groups welcome.
Reviewed 2 April 2018

went especially to hennessys , as did many others for the second biggest irish sporting event of the year (leinster v Saracens) only to be told that it was not possible to be put on as the English premier league was being shown. Myself and around 20 others were forced to go up the road where a very accommodating English pub put the match on... Poor service and an owner who forgets his own

Thank Murrayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gaby O, Gerente at Hennessy's Irish Pub, responded to this reviewResponded 4 April 2018

Mr. Murrayer,

We’re very sorry to hear about your experience with us and we are emailing to request additional information from you if possible.

We have included a link to our Sports schedule posted to our Facebook page weekly. We show every match from this schedule and the bar manager has also confirmed with our staff that Leinster x Saracens was shown Sunday at 3:30 pm. Our Irish ownership and heritage is something we take seriously and our mission is to provide our customers an above-standard experience during their time in our pub. Is it a possibility this experience was mistaken for another local bar?

Thank you in advance for your response and for providing any additional details so that we may better serve you in the future.

https://www.facebook.com/hennessysirishpublisbon/photos/a.275383059172836.66412.275355112508964/1814547628589697/?type=3&theater

Best Regards,
Hennessy´s Irish Pub

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (334)
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17 - 21 of 335 reviews

Reviewed 21 March 2018

We where in Lisbon for St Patrick's weekend and Ireland where playing England in the Rubgy. We had been in Hennessy pub on the Friday night and spoke with the owner for a little while, we asked could we reserve a table for the Saturday because of the Rubgy and he said that if we got there for 12.30Pm on the Saturday he would have table for the five us. We arrived at 12.30 pm on the Saturday and the pub was already crowded had the owner not kept us a table we would not have got in to the pub, the craic was great, bar staff run off their feet but kept pulling the pints with good humour and the girls serving the food where great having to battle their way through the crowd yet we all got our food. We all enjoyed our afternoon thanks to the owner and his staff.

B.C.

Thank Benmadigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2018 via mobile

I was in Lisbon for St Patrick's day and visited Hennessey's.
Great atmosphere, service and the Guinness was great too.
Well worth a visit if you are in Lisbon.

Thank Darren N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2018

I tend to avoid tourist trap pubs and go for the local food and drink however Ireland were playing Rugby the day we visited and just WON the gram slam. The atmosphere was electric. It was also St Patrick’s day. The bar was bursting at the seams and the staff remained friendly and efficient. The bar serves typical pub grub which was fresh and plentiful.

Thank beastylover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2018 via mobile

What can I say? We called in here one afternoon during the six nations rugby competition. What are do many Irish people doing In Lisbon on a Saturday afternoon? Great place, great atmosphere, fantastic place to enjoy sport for sport’s sake. I just wish it was easier to get to the bar on a big occasion.

Thank Fordanglia69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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