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“Lovely and Saudade, great food”
Review of Saudade

Saudade
Ranked #7 of 311 Restaurants in Sintra
Certificate of Excellence
Price range: US$6 - US$21
Cuisines: Cafe, Soups
More restaurant details
Restaurant details
Dining options: After-hours, Breakfast, Reservations
Description: Where Cafe Saudade now stands, there used to be housed the historical Queijadas da Mathilde cheesecake factory from 1888 to 1974.These queijadas de Sintra (cheesecakes) were a favorite of King Ferdinand II (who restored the Pena Palace). During the 3rd quarter of the 19th century, the king gave the factory founder a stamp marked Mathilde, to brand the cheesecakes bound for the royal family.The Cafe Saudade was restored and preserved over a year long renovation in 2008 and opened in the summer of 2009. Recycled and regional materials and resources were used to create an environment that authentic. We pride ourselves for this and and for the fact that our team offers the best service they can.The spaces of the old cheesecake factory are today a cultural reference in Sintra's recent historical background. Its preservation allows us a glimpse into the ancient manufacturing process of the typical queijada de Sintra.Wander through the "Saudade Labyrinth" and fall in love with Sintra. Visit our Art Gallery and explore the various rooms with pieces of furniture that we restored with love and care, and in which we have handcrafts for sale. We host literary gatherings, jazz and fado concerts, and other cultural activities.
Reviewed 2 April 2018 via mobile

They are serious about food and their coffees. Everything served was of great quality and taste. It is a short walk from the train station so a good place to load up before heading for the queues at the palace/ castle.

Thank Sin-Kwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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67 - 71 of 2,394 reviews

Reviewed 26 March 2018 via mobile

Had a wonderful cup of looseleaf tea. And the snacks are great. One star off bc they ran out of scones. But honestly this place is great. It’s super cozy and has yummy treats.

1  Thank jexenia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2018 via mobile

After a day of sightseeing, stopped at this cafe only to walk out 15 minutes after being ignored by waiters...

Bathrooms were DISGUSTING.

Seriously BAD...avoid.

2  Thank roseferreira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luís P, Owner at Saudade, responded to this reviewResponded 28 March 2018

Rosa Ferreira
Lamentamos que a sua experiência não tenha sido aquela que esperava ter.
Dia 25 de Março, domingo antes da Páscoa, o café estava cheio ("a transbordar") de clientes. Por vezes quando a casa está cheia e por nossa limitação e cansaço, as coisas não correm tão rápido como desejávamos e não conseguimos atender os clientes com fluidez.
Os WC são usados gratuitamente por centenas de pessoas que não consomem no nosso café e ainda mais neste dias de muita afluência. Usam a nossa água, o nosso detergente, o nosso papel, a nossa electricidade, etc, de forma gratuita. Tal como a Rosa Ferreira que usou os nossos WC e não consumiu nada.
Mas por essas duas falhas lamentamos com sinceridade. Que não tenha sido atendida convenientemente e que a limpeza não estivesse aceitável.
Mas lamentamos também que nos dê 1 estrela! Alguém acredita na seriedade da sua avaliação? Toda a nossa equipa trabalha incessantemente para tentar dar o melhor serviço possível aos nossos clientes. E as mais de 2000 avaliações reflectem o nosso empenho.
A sua avaliação é injusta e desrespeitosa para quem trabalha arduamente todos os dias para melhor servir os nossos clientes. Decerto que não deseja ser desrespeitada no seu trabalho quando é avaliada (se o for...).
As avaliações devem ser justas e equilibradas. A sua avaliação não o foi.

Com o desejo que nos volte a visitar com outro "estado de alma", cumprimento-a.
Luís Pereira
gerente e proprietário


1428/5000
Rosa Ferreira
We regret that your experience was not what you had hoped for.
On March 25, the Sunday before Easter, the coffee was full ("overflowing") with customers. Sometimes when the house is full and because of our limitation and weariness, things do not run as fast as we wanted and we can not serve customers fluently.
The toilets are used free of charge by hundreds of people who do not consume in our cafe and even more in these days of much affluence. They use our water, our detergent, our paper, our electricity, etc., for free. Such as Rosa Ferreira who used our toilets and did not consume nothing.
But for these two faults we sincerely regret. That you were not served fast and that cleaning was not acceptable.
But we also regret to give us 1 star! Does anyone believe in the seriousness of your evaluation? Our entire team works unceasingly to try to give the best possible service to our customers. And the over 2000 evaluations reflect our commitment.
Your assessment is unfair and disrespectful to those who work hard every day to better serve our customers. Certainly you do not want to be disrespected at work when evaluated (if so ...).
Evaluations should be fair and balanced. Your rating was not.

With the desire that you return to visit us with another "state of soul", fulfill it.
Luís Pereira
manager and owner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2018

Went here twice, once for a late light lunch and the next day for coffee and pastry. Both times were enjoyable. The coffees actually taste like coffee, and the sandwiches are loaded with pork/ham. The pastries are great also. It is a family friendly place, with toys for the kids. Definitely a local place that welcomes tourists.

    • Value
    • Service
    • Food
Thank FromAway67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2018 via mobile

After our visit to the castle and before heading back to Lisbon we took a little walk and stumbled onto this place. I had the Sardine Panini and my wife had the vegetarian sandwich. They both were great! I had a large Americano and my wife the fresh made lemonade. It was a very good lunch and quite reasonably priced. It is in the old bakery that made the cheesecake for the King. Service was friendly and they spoke good English. (Which can be a plus). Great experience!

Thank 682pyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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