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Reviewed 5 February 2017

Room tip: End of the corridor overlooking the sea.
Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
FernandoA_Carrico, Manager at Pestana Casino Park, responded to this reviewResponded 13 March 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 5 February 2017

Just got back after staying 4 nights on a B&B basis and I couldn't fault this hotel. The staff were very welcoming when I arrived. My room was on the 1st floor which was large and clean bath robes in the wardrobe and a bottle of water available (the view wasn't the best as there is a new hotel being built but that is not the hotels fault). Breakfast was in the large panoramic with views of the pool and cruise ships. There was a large selection of food available as well as omlettes cooked to order (and champagne is available). The location is fantastic for getting into Funchal although a walk back up the hill. I thoroughly enjoyed my stay and would recommend it. Well done to the staff and hotel. Defo going back.

Date of stay: February 2017
Trip type: Travelled solo
4  Thank spacstan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FernandoA_Carrico, Manager at Pestana Casino Park, responded to this reviewResponded 13 March 2017

Dear Guest " spacstan",

Thank you so much for your positive feedback regarding your recent stay at the Pestana Casino Park Hotel. We are so pleased to note that we were able to make your stay a memorable success. We are consistently committed to ensuring that we provide our guests with the highest standards of service to ensure quality stay experiences, and we hence hold your comments in extremely high regard. Thank you for being such a fantastic ambassador of our hotel and Madeira Island. Look forward to welcoming you and your family back to the Pestana Casino Park Hotel, once again .

Best Regards,
Fernando Carriço
Manager

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Reviewed 2 February 2017

Spent 10 days there recently - the hotel itself is very impressive with a huge reception area. Check in was quick and efficient. The facilities are excellent but the outdoor pool has a problem with seagulls! Staff are friendly and room service is very good. There is no tea-making facility in room but is available on request. Bath robes are not supplied but also are available on request. We had dinner there on two nights and I found both nights disappointing. There is a theme night and we went on Mexican and Brazilian nights - starters were very well presented and generally were quite nice as were desserts. However, the main courses available were poor and also were cold and I felt €29 was too expensive. Breakfast had a good selection but again the cooked breakfast was cold. However, there was plenty of choice. Location is excellent and I would recommend the hotel but not the dinner.

Date of stay: January 2017
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
2  Thank Feemar5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FernandoA_Carrico, Manager at Pestana Casino Park, responded to this reviewResponded 13 March 2017

Dear Guest "Feemar5",

Thank you very much for sharing your feedback regarding your stay at Pestana Casino Park Hotel and for choosing us for your stay at the beautiful Madeira Island. We are pleased to note that you liked our location, facilities and staff. We truly value all constructive comments as it is only from the guest’s feedback that we will be able to uphold our commitment to excellence. Thank you once again for your feedback and we hope to have the opportunity to host you again in a not very distant future.

Best Regards
Fernando Carriço
Manager

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Reviewed 1 February 2017

Stayed for 7 days at the beginning of January 2017. The hotel staff were very friendly, only stayed on a B&B option but the choice of food at breakfast was second to none. Only a very slight criticism- cocktails we bought on our first evening weren't very good so unfortunately we did not use the hotel entertainment after the first night.

Date of stay: January 2017
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
3  Thank PollyTaunton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FernandoA_Carrico, Manager at Pestana Casino Park, responded to this reviewResponded 13 March 2017

Dear Guest Polly Taunton,

Just a short note to thank you for staying at Pestana Casino Park Hotel and for taking some of your precious time to share your feedback about the holiday experience, which we have carefully read all your opinions about our hotel and our services . All our guests valued feedback really matters to us and we will certainly use yours to improve our services. We thank you for your preference and we hope to have the pleasure of your company again in a not too distant future.

Warm regards,
Fernando Carriço
Manager

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Reviewed 30 January 2017

This was my 5th stay in Madeira - I absolutely love the place!

I usually stay in 3 or 4 star hotels and they've always been amazing so I was expecting 5* luxury from this hotel and for it to be on a par with the Royal Savoy but it wasn't. The hotel could do with a little modernisation in the rooms but that's the only bad thing I can say.

Apart from that, the hotel is beautiful. Our room was light and spacious, spotlessly clean and was cleaned every day. We had a land view but you could still see the sea and despite being quite near the road, there was no noise at night even when sleeping with the balcony door open.

The outside pool area overlooks the harbour and as we stayed in November, was lovely and quiet and there were plenty of spaces to sit by the pool and at the bar.

The main areas in the hotel are light, airy and clean and all of the staff are friendly and happy to help you with anything.

The hotel is in a fantastic location! It's next to the Casino and just down the hill is the centre of Funchal. It's also on many bus routes - the busses in Madeira are great, you can travel all over the Island and they're so cheap - even though sometimes the drivers drive like maniacs!

I'll be going back to Madeira and I would stay here again :)

Room tip: Most rooms have a sea view
Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
4  Thank Sammi J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
josecarlos_fernandes, Gerente at Pestana Casino Park, responded to this reviewResponded 1 February 2017

Dear Guest Sammi J,

We would like to thank you for taking the time to write your feedback regarding your stay at the Pestana Casino Park, upon which we have carefully read all your comments about our hotel and our services. We are pleased to notice that you had a good time with us and that you really liked our staff, views and location. Thank you for all your constructive comments and for your preference, we hope to have the opportunity to host you again in a very near future.

Best Regards,
José Carlos Fernandes
Manager

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