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All reviews rooftop pool old town lunchtime menu hairpin bends rooms were cleaned brilliant location fresh towels large supermarket restaurant staff great holiday beautiful island elsa fridge buses porto promenade
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Reviewed 14 January 2018

A poor management , cockroaches can be found in elevator and room , pilllow /duvets are barely cleaned ,hairs.It was disgusting, we had to change the room. Yet unapologetic manager (Theresa or Tania,I guess) denies and defend the reason for cockroaches . However Front desk guy (Anthonio- if I can remember correctly his name) was the friendly, helpful among all. The breakfast is ok like two star hotel. We were told that in order to use fridge you have to collect the key for it (how ridiculuous it is !!! An empty mini bar). Location wise it is ok.but there are many other hotels nearby .
Madeira is beautiful place if we return we will definitely choose other hotel. PLEASE NEVER STAY ON 5th FLOOR. YOU CAN NOT REST IN YOUR ROOM DUE TO ROOFTOP POOL MACHINE NOISE WHICH IS UNBEARABLE.

Stayed: September 2017, travelled as a couple
Thank 2good4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2018 via mobile

Nice central located
Very friendly staff
Nice rooftop terrace
Not expensive hotel rooms

Small dark rooms
Not the best beds
Breakfast not impressive
Tried their dinner one evening - DONT do that - terrible

So if you look for central located hotel downtown, not expensive, eat your food outside the hotel this could be a good choice

Stayed: January 2018, travelled as a couple
1  Thank Danreichardt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2017 via mobile

An excellent hotel for its official official rating. The room was very adequate and well serviced. The breakfast was perfectly fine. The staff were excellent. On our next visit we will return to the Windsor.

Stayed: November 2017, travelled as a couple
Thank Tom W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2017

We stayed in this hotel for 4 nights, and could tell from the initial cold receptionist who just handed us our keys that it was not going to go well. The room itself was very dark due to a huge dark wood wardrobe across the front and only 2 small windows either side to get light, and fresh air from. There is no air conditioning, just a fan in the room. We were room 207 on the second floor (of 5). The bed takes up most of the room which is a good size, but as a result you have to squeeze round one side of the bed to get in past the wardrobe. The safe, which the hotel says it has had the key missing, so instead we were offered a small envelope to put in the hotel safe....not much use for an iPad and camera. On to the bathroom and the toilet seat is broken so uneven an wobbly, and the water out of the taps is a brown/yellow colour. When you take a shower in the bath the drain is partially blocked to basically the bath fills up - on average mid shin height by the end of the shower. The towels themselves are threadbare. So not a pleasant experience. The free wifi is terrible, and I hooked onto other wifi networks in order just to download my mails.

So on to breakfast, it is basic, one type of cheese, and 2 meats, some rolls, jam, coffee, tea, dried up swiss roll, and tinned fruits. Very basic.

It does also have a swimming pool, really just a plunge pool, it is about 3 sun chairs in length, so you can kick off one end and float to the other with out the need to swim. However there is a lovely view from the pool which is on the roof of the hotel.

If you require parking, which is limited in Funchal, the hotel does have a car park - but only have a small car as manoeuvring around Funchal's narrow streets will be tricky in a big car.

The only positive I could say about the hotel is that it is well located about 5-10 mins to the main shopping area and 15 mins to the seafront, all walkable. However do take good shoes as the streets are cobbled and very uneven.

Overall, I loved Madeira, but would not go back to the Windsor - AVOID

  • Stayed: November 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Bambi1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2017

The rooms are small, the beds are too low and they have those horrible woolen blankets that make your skin itch.
Rooms made up at 4pm each day just when your back from the town or beach and getting ready to go out.
Water from bath tap came out a light rustic brown so has to be run for a few minutes before use.
I was wondering why there were no photos of the breakfast on their FB page and now I know why AWFUL. Chocolate swiss roll, rubbery over cooked bacon all the fruit jouces are cheap nasty and way too sweet. I eded up going else where for bfast as it was joyousless experience. I couldnt wait to leave the staff Some were helpful) but usually had a no to requests.
Also if your room looks out over the internal courtyard you getting car arriving and leaving at 545am onwards in the morning. Also people smoke and drifts up into your bedroom window.
Be prepared to have a fan on all night as no AC and their fan choices are LOUD luckily I had earplugs.
the fridge is small and just keeps stuff cool barely.
The only good thing to say is that the light switches are conviently placed but really is about it - NEVER AGAIN AVOID LIKE THE PLAGUE.

Room Tip: Dont stay here awful
  • Stayed: October 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Meia5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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