We stayed here for a week in August and paid for two interconnecting rooms so the kids could have a room and we could have a room and it would also mean we could have a long pool. We got there and none of the main doors had chains on them so our toddler could open the door and leave the room at any point. We explained the problem to them and they tried to fix it only to concede defeat and in the end secured a wooden beam on tithe outside sobthe door could not be opened outwards. Finally when that was complete we unpacked a little and went to use the pool via our kids room to find a large board as you stepped out. We moved the board to find that the whole floorboard was broken with sharp broken wooden and a big hole in the floor. I was flabbergasted. The manager came over and again they considered fixing it only to again concede defeat. They moved us into another room where we did not have a long connecting pool. They’d made Such an effort to reaccomodate us that we felt like we should give them a chance. Big mistake.

As the next few days went on the following happened:

- The water in one of the pools was stagnant because the pump wasn’t working. We informed staff and no one came to fix it.
- air con broke down 4 times in the room for the children and we had to wait for it to be fixed each time. Each time it was fixed and then broke, fixed then broke.
- we had lots of power cuts and the phone wouldn’t work.
- WiFi (said to be available throughout the resort) broke for 5 days. My husband needed to do work and had to sit in their lobby while I looked after our kids on my own because their WiFi didn’t work. Each time we were told they would fix it and they didn’t.
- came back to cockroaches in the room. Eurgh.
- breakfast was pretty abismal. Couldn’t get a coffee for love nor money.
- when it came to checking out they tried to charge us twice for our transfer in from the airport.
- communal areas are really run down.
- the lounge area was locked and strewn with bedding for the whole time we were there - we were unable to use it.
- the kids area was full of dead insects - had not been cleaned.
- the swim up bar was never open - even worse it was falling to bits.
- there is literally no space to put your clothes in the room.

The management came to apologise, asked if there was anything they could do to make things better, offered to give us a private WiFi access that never materialised.

Although the staff seem to be apologetic it’s like they’ve all practised some sort of exercise that puts them into a trance when you speak to them - all platitudes and no actual action.

I am not sure whether the people who are giving the rave reviews stayed in the same place as us.

The main pool is ok, large and quiet as it’s offseason when we stayed. But it was really run down, rusty and just not really great for kids. The walk ways often had bits of wood missing.

It’s a real shame - once upon a time this would have been a lovely hotel but it’s just so run down and tattered now. There are other lovely places to stay in Koh Samui. We are so sad we chose this place.