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Reviews (1,320)
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All reviewstivoli gardenscentral stationluggage roomshopping streetcity hallhop on hop off buswithin easy walking distanceexpensive citycheesenyhavn
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24 - 29 of 1,320 reviews
Reviewed 19 June 2018

Room fine and clean. Breakfast fine. Location extra. Service ok.
Close to central station. Cost around 250 crowns to the port.
No cool air in our room and in fact a bit hot.
A bit too expensive for what it offers but we have to consider the location.

  • Stayed: May 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Lise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2018

Small rooms, no AC, and dated decor. We have travelled in Europe for years and this is one of the worse. What do you get for lovely cost of a 4 star besides what we (and the others have listed? Well since you have no AC you need open windows. Be warned - you are across the street from a beer garden which like heavy metal until 2 am. Need anything from the front desk? Be prepared for cold and rude reception. And little to NO customer service. Need a crib for your room. Their answer “ it’s over there - help yourself and set it up yourself since we are busy”. Oh and that privilege costs you $75 extra. The washroom are closets and filled with mildew. We realize CPH is expensive but do yourself a favour and pay a little more for someplace worth it.

  • Stayed: June 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank Stephan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AscotHotelDK, Teamleader at Ascot Hotel, responded to this reviewResponded 15 June 2018

Dear Stephan,

Thank you for your review and thank you for staying at Ascot Hotel
We are so sorry to hear about this experience, and i would really like to know more about your experience so we can bring this up to the team at the reception.
At the same time we would like to apologize for the noise across the street, this has been bought to our attention before and therefore we have forced the garden to turn down the music on weekdays.
You are very welcome to contact me directly about the bad experience with the staff and further for this, we would like to solve this problem and you guest is the most important for us. You are welcome to contact me at; JG@ascot-hotel.dk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2018

The hotel lobby is very nice. The room is clean not contemporary, below expectations for a 4 star. In need of renovation. There is a fridge with an engine that makes enough noise during the night to wake you up. The rooms have no air conditioning and nobody had left the window open so I received a VERY hot room. Leaving the window open for the night was not an option since there is an engine turning outside.
There was no soap for the shower, good I had my own.No coffee maker in the room however you can pick one up in the lobby for 25DK. I shared my complaint with the hotel and said they are aware of the situation...no sorry, no compensation..A hotel not worth going to, unless you are just looking for a bed and a shower without any experience.

Room Tip: Do not go in Summer
  • Stayed: June 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Pascale H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2018

4 stars? Not in any civilized world ive traveled.
You have luggage? There will be no one helping you.
The rooms look lovely on the website? We got a broom closet of a prison.
AC? No, which I can understand. Could we have a fan? No.
The lobby and the breakfast area are very well presented but the room was rubbish and the people charming but incompetent. Would not recommend staying there. There are plenty of alternatives that have lower price tags and higher standards.

Room Tip: Dont stay here
  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Unknown8032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2018 via mobile

A nice hotel conveniently located. Room was well furnished and comfortable. We stayed here four nights in May 2018, during an unusual warm spell. Which meant windows needed to be open (no AC or fans). It’s on a busy corner and there is a lot of street noise, so try and ask for an inner room.

Stayed: June 2018, travelled as a couple
Thank petermv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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