We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Interesting”
Review of Imperial Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Imperial Hotel
Ranked #23 of 28 Hotels in Sliema
Reviewed 8 December 2016

When we arrived the receptionists said they had no booking for us. I was shocked and showed them our booking made 8 weeks previously (through On The Beach) for a garden room. They were rather abrupt and disappeared to a back room leaving us feeling a bit unwelcome after a 12 hour journey. 10 minutes later we were relieved to be given a key to a pool view room.
The room was quite large, kept very clean and mostly very quiet. The mattresses were very hard though and we could feel the springs so we were very uncomfortable. I asked for duvets to soften the bed and was told that the housekeeper would sort it out but nothing was done and it was on the third day that I discovered a cupboard on the corridor full of old duvets and put a couple on the bed myself.
Towels were changed daily and beds made.
The reception area was quite beautiful.
Good WiFi signal.
Staff mostly friendly.
The location of the hotel is excellent- a 10 minute walk to the waterfront and the ferry to Valletta and there are also plenty of cafes and restaurants on the waterfront. Dimech bus stop is a few yards away from the hotel -you can take the 21 bus to Valletta. From the waterfront there are buses that go all over the island and cost €1.50 for a 2 hour journey!

Room Tip: Pool or garden for quiet and good view
See more room tips
  • Stayed: November 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Chrissie54321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sailor89, General Manager at Imperial Hotel, responded to this reviewResponded 10 December 2016

Dear Sir / Madam,

Thank you very much for sharing you observations following your stay with us at the Imperial Hotel. I admit that I am very upset to read that housekeeping fell short in sorting out your request and that you had to open a cupboard storing old duvets as you did not feel comfortable on semi-orthopaedic mattresses. I apologise for this inconvenience and can assure you that I will be calling in the House Keeper on this matter.

I would appreciate if you could contact me in regards to the welcoming, although I am sure that the receptionist on duty 'disappeared' to checking your voucher. Unfortunately we had a large number of clients who had paid for their holidays and were left out-on-the-street by a particular on-line company who had transferred itself out of the UK to avoid regulations, yet was only to happy to steal thousands of Euros from many clients and local hotels who were left out of pockets in the millions.

I am informed by our reservations department that the 10 minutes or so were required to make a number of overseas calls to trance your reservation, which, as you kindly stated, was happily sorted out by our team.

Once again I thank you for finding time to share your opinion on our team.

Yours truly,

Joe Attard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (655)
Traveller rating
Traveller type
Time of year
Language

9 - 13 of 655 reviews

Reviewed 7 December 2016

I'll give this place 1 star because it was actually open, and we did get a room. Not a garden room, as booked (at a premium rate), nor a room that had been cleaned properly, with beds that could properly be slept in. Nor did it have a shower with doors on (it did have 1 door, just a gap where the other one should have been. Never mind they're coming to fix it tomorrow we were told, every day of our stay!). Noisy and with staff who are clearly confused as to who is there for the convenience of whom, maybe they have been told the guests are there only to make their employment meaningful. The Imperial is a throwback to the days of glory and empire, and was probably at some time in the past a prestigious place to stay. Someone needs to inform the owners and staff, those days were long, long ago. If you are going there, enjoy your stay, but take a tent and a camp bed.

It may be some people enjoyed far superior service and accommodation than we did, and that there are good facilities here, we saw no evidence of that at all. There were a number of students staying, and we were (reliably) informed that it is often used for student accommodation.

Perhaps that is the answer, it is a hostel, not a hotel, they just keep misplacing the 'S'.

Room Tip: Don't stay here !
See more room tips
  • Stayed: November 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank trifleadviser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sailor89, General Manager at Imperial Hotel, responded to this reviewResponded 10 December 2016

Dear esteemed client,

I would like to thank you for finding time to comment on your stay with us, however I can assure you that for a hotel to be classified, this is done by the pertinent qualified authorities who follow a rigorous protocol.

For the sake of readers, I wish to draw your kind attention to the definition of a hostel which is "a budget-oriented, shared-room ("dormitory") accommodation that accepts individual travellers (typically backpackers) or groups for short-term stays, and that provides common areas and communal facilities. To be considered a hostel, the property must provide short-term, shared (dormitory-style) accommodation for individual travellers, though many hostels also provide private rooms. The word "dormitory" refers to a room where travellers independently book individual beds in a shared room as opposed to booking entire rooms like in a hotel or guesthouse."

I have do doubt at all that you did not share your room with others and thus, your comment where by you define the Imperial as a hostel is superfluous especially when comments are coming from unqualified persons. I can only assure readers that the Imperial hosted and will be hosting high-level conferences which include high level international government officers and ministers who had only praise to the level of service our team offered.

I now refer to your comment that you did not get a Garden view room as booked. I want to clarify that we never restrict ourselves with either a Garden View room or a Pool View room when contracting. We contract Garden/Pool View rooms at a supplement and when a client requests a particular type of room, depending on the occupancy of the hotel, we try our best to accommodate the requests. From your comments I am sure that the hotel offered you a Garden/Pool view room – being that I am aware that we suffered damage in one of our pool view rooms’ shower. Obviously this replacement had to be ordered.

Your comments relating to our team are understandable when you mentioned the empire. Unfortunately I have to draw your attention that you lost your empire many many years ago and I think you need to come to terms on this matter.

The hotel accommodates any paying clients irrespective of age, colour, sex, religion and surely does note engage in any sort or type of discrimination which we resent.

I can assure all readers that they do not need “to bring a tent and a camp bed” which comments makes a mockery of the person who wrote it.

I wish you all the very best and thank you once again for your precious time.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2016

We arrived in Malta to find out our reservation had been cancelled by the company we had booked through with out informing us. The manager at imperial hotel was a life saver and found us acomadition in the hotel for the 10 days we were here in malta. He was extremely accommodating and extremely helpful.

  • Stayed: November 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank JB00KER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sailor89, General Manager at Imperial Hotel, responded to this reviewResponded 10 December 2016

Dear Sir / Madam,

Thank you very much for finding time to comment and share your opinion with potential clients.

It was truly a pleasure to assist you following the ordeal you encountered when you had booked with a defunct company who was only happy to take your money and run away leaving you, like many others, out of pocket and in an unacceptable situation.

At least we were able to help out even when that meant that we had to make alternate arrangements for some clients who arrived after you for some days. I publicly thank them all for their cooperation and understanding.

While thanking you once again, I do hope that we shall have the pleasure to welcome you back in the near future.

With best regards,
Joe Attard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2016

Not too exciting all around. Rooms are just okay, breakfast is boring.
It might have been special at the end of the last century, but it is only worthy of 2 and a half stars. A bit shopworn! Front desk staff very nice.

  • Stayed: October 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Philip M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2016

Our 2nd visit here and very satisfied with our stay. Lovely room, towels changed daily and bedding changed regularly. Slight musty odour in one wardrobe. Looking out onto garden. Shampoo and soap provided, toilet rolls kept stocked up. Tea/coffee facilities. Excellent A/C unit on wall. We were on B&B basis, can't comment on dinners but breakfast was okay, nothing special. Staff friendly and courteous, room kept clean and tidy. We were celebrating our Golden Wedding anniversary this time. We intend to return in January for our eldest daughters birthday, which may be our last stay as there are plans to convert the hotel to a care/residential home in 2017.

  • Stayed: October 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Raymond B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sailor89, General Manager at Imperial Hotel, responded to this reviewResponded 12 November 2016

Dear Mr. B,

Thank you very much for your comments following your second stay with us.

At the time being we are accepting reservations for early next year since no building permits have been issued since this is a very sensitive building being over 150 years old, possibly the first building in Sliema but definitely the oldest serving hotel in Malta with lots of historical events that happened in here.

Once again I thank you for your time and comments which are truly appreciated by the Team and do hope that you will have the time for another stay shortly.

With best regards,
Joe Attard
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Sliema hotels
0.2 km away
The Palace
The Palace
#1 of 28 in Sliema
3,546 reviews
0.5 km away
Carlton Hotel
Carlton Hotel
#13 of 28 in Sliema
594 reviews
0.1 km away
The Victoria Hotel
The Victoria Hotel
#2 of 28 in Sliema
2,029 reviews
Show Prices
Show Prices
Show Prices
0.6 km away
Sliema Marina Hotel
Sliema Marina Hotel
#6 of 28 in Sliema
1,048 reviews
0.7 km away
Plevna Hotel
Plevna Hotel
#17 of 28 in Sliema
870 reviews
0.5 km away
The Plaza & Plaza Regency Hotels
Show Prices
Show Prices
Show Prices

Been to Imperial Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Imperial Hotel

Address: Rudolph St, Sliema, Island of Malta SLM 06, Malta
Region: Malta > Island of Malta > Sliema
Amenities:
Bar / Lounge Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 28 Hotels in Sliema
Price Range: RM113 - RM378 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Imperial Hotel 3*
Number of rooms: 95
Reservation Options:
TripAdvisor is proud to partner with HotelQuickly so you can book your Imperial Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Imperial Hotel Sliema
Imperial Hotel Malta/Sliema

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing