Was booked in to the Phafian park & got moved to the Eleni a few days before we were due to fly. As i have stayed in the Phafian park before, the Eleni Village is NOT up to the standard or cleanliness of the Phafian park.
We arrived at midnight and was greeted by a nice man on reception who gave us our room keys, our luggage was taken by a young man called Tassos and we went along with him to our rooms. We asked the at the bar for sandwiches & drinks which were given.
Theres many things i can say about the Eleni so lets start
The reception has a weird smell, all the time it was not only noticed by us but all the other guests & our rep. No air conditioning bar 2 small air con portable machines this was not enough.
Very basic and need updating badly. Thats all i can say.
Ridiculous, even boiling hot or freezing cold. For 3 days 2 out of 3 of our rooms had no hot water just freezing cold which resulted in 6 of us sharing one bathroom.
Toilet bins are stated that they are changed every day, Some rooms of our party the toilet bins were not changed for up to 6 days.
Towels were old, hard and ragged. 1 member of my party had her towels changed and was given dirty towels which were smeared with feces, We of course complained to the reception staff and were just given new towels with no apology.
Rooms were not swept or mopped regular, about 4/5 times in 14 days.
In one room there were cockroaches, when we reported to reception, we were simply given tin of spray again no apology no offer to come and sort them out
Basins and bathroom sides were only cleaned twice in the whole 14 days we were there.
All inclusive food
The food was an absolute joke, never have I ever experienced bad food like this. Very poor choice of anything. Every single piece of meat was in some sort of sauce which contained wine. Nearly every dish, pasta and salad had cheese all over them. As 2 people in our party cannot consume cheese, chocolate or wine for medical reasons, they were forced to eat soup every night or simply eat out and spend money when we were all inclusive. Puddings were very limited Melon, oranges and grapes on occasions was as far as it went. Hot Puddings to still very limited e.g. bread and butter pudding served 7 times in 14 days, the other alternative was dried up cake. I have never been anywhere we you cannot get ice cream in the evening/with dinner there was none. My advice stock up at breakfast which wasnt so bad (bacon, eggs, waffles, beans etc) or at the snack bar (burgers, omlettes, chips, toasties etc)
The air-conditioning in reception and dining room was not working, they did have 2 small portable machines. But they were not adequate to keep the rooms cool. We couldn't wait to leave the table each meal time. Air con in rooms wasnt so bad but still NOT up to 4* standards
Bar 2 people reception staff were rude and unhelpful
Bar manager Chris, Andri, Adam & the lady that collected glasses in the evening (didnt catch name) all absolutely lovely can not do enough for you. One lady called Honey needs to go back to school and learn some manners so rude, unfriendly and no manners. Did complain about her & at the end of the holiday she did manage a fake smile.
I have no complaints about the pools what so ever, always clean, plenty of room, always managed to get sunbeds together for the whole 2 weeks (there were 6 of us) Tassos the life guard (fastest person i know to do the rubix cube) was absolutely lovely, well mannered, friendly & polite. Never been anywhere that has a life guard so thats an added extra.
Entertainment was great cheesy but thats just what you want. Entertainment staff Alex, Sophie & GiGi work there arses off for very little money & they made our holiday. Evening Enertainment ranges from caberet, quizzes, karaoke, fire show, mr & mrs, casino plus more., On sunday there day off they still have a live singer who was really good. You MUST MUST get up & do the club dance known as song number 9 you wont know the words but will end up singing your own. Mini disco is great for kids and adults lol you will not get the songs out of your head still now i find myself singing choco latte lol Bingo is really good, we ending up winning 165 euros on our second to last night. Watch Alex and his bingo balls though he tends to drop them all over the floor. Daytime Entertainment, Archery, Vollyball, Water polo and killer darts with Sophie, which was nice and you never felt pressured into doing it. Aqua fit with Alex (seriously i have no idea where that man gets his energy) that was always a laugh one day only 2 people wanted to participate and he still went through the whole routine with them. Please do it at least once when your on holiday its so funny.
Gym was basic, but everything in there worked. Indoor pool looked clean however again no air con so never went in there. Sauna door hanging off and was never on or working just left with empty glasses & rubbish in there.
The ladies in the shop where lovely. However shop is quite high priced i assume its because its onsite. To the right of the entrance of the hotel about a 4 min walk is a lovely air conditioned shop thats much more low & reasonably priced.
Was told not to buy at the markets by the rep and many people. They are pretty much all the same price around the harbour & little shops between 38-40 euros for 200. Reception staff also told us you were only allowed to bring 200 back but the correct amount told by our rep is 800 per person.
Apart from the sun, entertainment/staff & the pool i have nothing good to say about this place and if it wasnt for those things i dont think i could of stayed there for 2 weeks. The whole place wants ripping down & starting again.
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- Also Known As:
- Eleni Holiday Village Paphos
- Eleni Holiday Village Cyprus/Paphos