My husband and I were here for three nights but I would have never chosen this hotel, if I had seen reviews like the one above. When I chose the hotel at beginning of this month, there were such good reviews on tripadvisors ...about Eleni Village Hotel, that when we got there, on the 8-th of October 2017 I couldn’t believe people could ever been satisfied in such awful conditions. I hope this hotel is like that, only at the end of their season, not like that will be an excuse! Nobody there knows anything about client services, especially at front office. I only wish I met one of their management team, so I could tell him/her personally, what a mess the whole place is!
I don’t have space here for all the bad things we experienced in the hotel and I couldn't post all my pictures, but I think you should stay away from this hotel for at least one year (there is construction site in front of hotel and also the whole management team needs to be replaced if they want a chance to improve themselves!). So, at least a year is a realistic term!
We are on an 8 year anniversary of marriage and I wrote an email to the hotel to inform them about our staying and ask for a romantic view and didn’t get any answer. I thought that was a bad sign, but I never thought we will get such an awful room, let alone the view from the balcony! We arrived a little bit late at a hotel since we took a car from Larnaca and drove there, at 9 p.m. and we were greeted by a lady receptionist from Serbia, a lit bit overwhelmed by the situation, because she was alone and there were 4 different request from three groups of people who were all asking her something in different languages and the two of us who were tired and wanted to be check-in. She told me she didn’t get any email from me or from the processor of my payment about our request for see view or a partial one, and since we got late there are no rooms with views, only at ground floor and told us to come back in the morning at 9 a.m. to ask receptionist manager. At that point I never imagine I would want to change the room for other reason besides the view, and I told her we will stay only 3 nights and it will not be convenient to move around. But the room was the worse room we ever stayed in a hotel! And believe me, we travel a lot! It was dirty, outdated and we thought it had bed bugs, we could not sleep and went to reception in that night at 2-3 a.m. and complain to some guy about bed and explaining him that there were something moving in our bed. He said he couldn’t do anything until 9 a.m., so we went for a drive our rental car, which was much cleaner on the interior than our hotel room!
When finally the 9 a.m came, no manager were there, only a small little girl, I am so sorry I didn’t remember her name, but I think there is only one lady brunette, small stature and looks around 25 years at most. Maybe that’s her excuse, I hope she is in training otherwise she has no place in this industry area. She tried to suggest that we exaggerate. I found that rather rude and impolite in the condition that we were, not being able to sleep in the room we paid for and spend half the night in the car, so I told her we never imagine things and that she needs to verify the room and then speak! In the room there were also huge noise from an engine, maybe some engine of interior pool, I don’t know! So, the noise from restaurant ended at 11.00 p.m, just like the first Serbian receptionist told us, but then she went home and we could sleep because our skin was itchy and the noise from engine pool was raging, and we recorded that and played it to receptionist who wouldn’t believe us to listen our telephone recordings. So we fight really hard to be moved in a more quiet room, not see view!
I am not a picky person, I just wanted to be served well in a hotel, I pay to stay in and especially the room to be clean. Our first complain about the hotel was this aspect, of cleanliness. I will let the pictures speak from themselves and only write that in my country every 4 stars hotel has tiny bottles of gel shower and shampoo, here they only give you two little small soaps no matter how many days you are staying! This is outrageous! It seems that guest take the things like they are, but is not normal in a hotel to go in reception and ask for hairdryer and pay some warranty for this, they suppose to be in the room, at 4 stars, in every room! In my country at seaside, not only the 4 stars have hairdryers, but even the 3 stars do! I saw on their web page they offer toiletry and decided not to take my shampoo for 4 days I going to spend there! Oh, boy, do I regret it! Everybody should complain until they change this politics, which is disrespectful to their clients! We are there to be in Holiday to rest or celebrate, not to make many roads at the reception asking for things that should have already been in the room, especially in a 4 star resort. And the internet, really?!! Like in the 19-th century?!
The food is beyond description and every chair in the interior restaurant looks like has never ever been cleaned, it makes you vomit and never come back!
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- Also Known As:
- Eleni Holiday Village Paphos
- Eleni Holiday Village Cyprus/Paphos