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Reviewed 25 December 2016

We booked the most expensive suite and had to sleep on 2 single beds pushed together, 4 star?
We were passed from one member of staff to another during the check in process and in the end had no idea what was going on. This check in process took ages and in the end our 2 rooms were on opposite ends of the hotel. Ordering a beer via room service took 4 phone calls as i was passed from room service to reception to restaurant to bar who told me it costs 5 euros to bring the beers up to my room. They gave us only one key-card for the suite and when i asked for another one the first one was cancelled. The breakfast was good though but the bad hotel service prevented us from risking the restaurant for dinner so we ate elsewhere.

Date of stay: December 2016
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank Lee B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arthotel H, Director Comercial at Acta Arthotel, responded to this reviewResponded 2 January 2017

Dear Leebrand911
Thank you for taking the time to offer your feedback to us.
We want to apologize for the disappointing service that you received. It is unacceptable, and it upsets us that you were not well accommodated. We are always striving for improvement, and have passed along your concerns to our management team. Thanks again for reviewing us. Despite your last visit, we hope you would be willing to give us another try in the future.
Take care, and enjoy the Christmas holidays.
Marc Garcia
Coordinador Departamento de Calidad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2016 via mobile

The hotel is amazingly big. I was located in a huge room with my partner: the place was better that we expected.

We had a huge closet that included hangers, a lockbox. The bed was a single-mattress bigger than a normal couple-size and quite comfortable. In front, we had a little fridge (like a lot of hotels) and a TV with a lot of channels. And next, a part of the night tables, we had another table with chairs and a desk. Like a little apartment.

The bathroom was clean and smelling good. The bath was big and the towels were changed without any problems next morning. They include also shampoo and body gel.

Date of stay: April 2016
Trip type: Travelled as a couple
Thank evinawer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arthotel H, Director Comercial at Acta Arthotel, responded to this reviewResponded 2 January 2017

Dear Eva C,
What a lovely comment about your recent stay at arthotel****Q.
We would like to express our sincere appreciation for you coming to stay with us and for taking the time to share your great feedback. We are truly delighted you felt right at home while staying with us and appreciate your many compliments on the rooms design, our services and our amenities.
We certainly look forward to welcoming you back at arthotel****Q in Andorra, hopefully in the very near future.
Kind regards
Marc Garcia
Coordinador Departamento de Calidad

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Reviewed 20 December 2016

We had never been to Andorra before and wanted to stay in the heart of the city. Based on reviews, we selected the Acta Arthotel. The hotel was everything we wanted. It was a modern hotel with spacious rooms. The staff was very helpful. Even parking across the street. After a tour of the city, we came back to the hotel and decided to eat in its restaurant. The food and service were both very good. While not a luxury hotel, I gave it an Excellent rating because it exceeded our expectations and i cannot think of a single problem (other than that they had no stamps for postcards).

Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank B2743DDkevinb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arthotel H, Director Comercial at Acta Arthotel, responded to this reviewResponded 28 December 2016

Dear Kevin B,
What a lovely comment about your recent stay at arthotel****Q. We would like to express our sincere appreciation for you coming to stay with us and for taking the time to share your great feedback.
We are truly delighted you felt right at home while staying with us and appreciate your many compliments on the rooms design, our convenient location, the ambience and the team’s service. Also you can share your restaurant experience directly on the platórestaurant profile on TripAdvisor. We are sure that all the travelers are waiting to read your review.
We certainly look forward to welcoming you back at arthotel****Q in Andorra, hopefully in the very near future.
Kind regards
Marc Garcia
Coordinador Departamento de Calidad

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Reviewed 8 December 2016

I enjoyed a large suite with all amenities and a good internet connection. Staff was very helpful and nice. Good restaurant also. You can park the car just besides the hotel. In short, a good choice if you ever visit Andorra.

Room tip: Suites have a huge bathtub for 2 people
Date of stay: December 2016
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Javiermoro123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arthotel H, Director Comercial at Acta Arthotel, responded to this reviewResponded 15 December 2016

Dear Javiermoro123,
It is wonderful to read your heartwarming message on TripAdvisor and we thank you so much for your valuable time by sharing your experience at arthotel****Q with other travelers.
We are thrilled that you enjoyed your stay with us so much and it is our personal pleasure to ensure that each and every guest leaves us with fond memories.
Also, you can write your review about your dinner in our platórestaurant profile.
We truly hope that you will have a chance to return to Andorra and we would be so grateful to be able to welcome you back.
Kind regards
Marc Garcia
Coordinador Departamento de Calidad

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Reviewed 12 November 2016 via mobile

Not worthy of it's 4 star rating, and missing so many basic amenities. We wondered in fact whether we had the same hotel as other reviewers and indeed,the hotel's publicity material. The room had no bedside cabinet, there was no bath plug, no courtesy shower gel, in fact bedrooms less than basic. The restaurant (promoted as a gourmet restaurant) was most disappointing from the poor slow service to the inability to cook and serve even the simplest of requirements. Breakfast was a reasonable selection, but there was no attempt to replenish used items as they were used. Car parking was a separate nightmare experience, and as for the advertised shopping centre, perhaps someone should inform reception staff where this is as they nor we could find the shops save for a map given us and a route march across the city. I would not recommend this hotel and am pleased that others found it to be a better experience than we had.

Date of stay: November 2016
Trip type: Travelled with friends
1  Thank RobertO788
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arthotel H, Director Comercial at Acta Arthotel, responded to this reviewResponded 17 November 2016

Dear Robert O,
Thank you for taking the time to offer your feedback to us. We would like to apologize for the unfortunate service you received from us. It's really shame to hear about your disappointing hotel experience. We strive to make sure our guests are as comfortable as possible throughout their entire stay. Clearly we didn't accomplish that goal with you, and for that we apologize.
We are always striving for improvement, and have passed along your concerns to our management team. Thanks again for reviewing us, Robert O.
We hope to see another time in the future.
Sincerely
Marc Garcia
Coordinador Derpartamento de Calidad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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