I am extremely disappointed with the staff, accusing me to be a liar.
I had the misfortune to forget my nice coat in the wardrobe.
My partner and I were rushing to make it in good time to the ski slopes. We were further delayed because there weren't enough tables for all the customers in the room where breakfast was served and I ended up forgetting the coat in the room's wardrobe.
When I realised it was missing we were already 100 miles away. So I called reception to please take special care and keep my coat safe.
By my surprise, this £200 coat was never found. I asked the manager to check again, as I was 100% sure I left it in the room, but once again I was told in a rather sarcastic way that the ladies who cleaned the room didn't find it.
I am truly disappointed as the hotel was rated to such high standard and they ended up misplacing my coat and accusing me of being a liar.
The room was very standard. There was nothing special about it; only the smell of old furniture.
The bathroom was not looked after. When we moved in, we found that the tap in the bath was left on and the bottom of the door was swollen from excess humidity or lack of ventilation.
Breakfast was quite varied. However, the room where breakfast was catered was too small. Baring in mind the dimensions of the hotel, the number of tables was rather low.
The hotel car park was very expensive. I have been to other hotels in Andorra la Vella where the parking was included with the price of the room.
I am not going back to this hotel, and I would never recommended to anyone.
- Official Description (provided by the hotel):
- Completely refurbished in 2006, it is located in the midst of the shopping and business area. Its emblematic hall, in warm English style -with Chester-type Edwardian sofas, Paul Smith rugs and Plensa oil paintings- summarises the personality of the flagship of the Plaza Hotels chain. Welcome to the meeting point of the Principality's best society. ... more less
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- Also Known As:
- Plaza Hotel Andorra La Vella