Rooms are tiny and dirty - didn't get cleaned for a whole week. We had to ask for more toilet roll and clean towels to which they gave us one for 3 people.
Breakfast was a croissant with cold coffee.
No hot water of an evening and had to wait 2-3 hours of a night to let it warm up - with 1 night no hot water or heating at all - not good as its -2 degrees.
Rude staff - didn't speak 1 word of English so had to get a friend to speak Spanish to them to help and they were rude to her.
Fire alarm went off one night with no staff attending for over 30 mins to see if there was a fire and no one to check the rooms to see if all was safe.
List goes on...
Pay more to stay somewhere livable!!