On first impressions the hotel looks ok for the money, good location, the rooms at front of the hotel are a good size, good amenities. However the first impressions didn't last. Be warned!!!
The stand out was the staff. The 2 daytime staff on the front desk were the most unprofessional and rudest I have ever encountered (and I have stayed in 100's of hotels internationally). The evening staff were ok and made good hot chocolate to their credit.
Example one: We all awoke one morning to find there was no hot water in the hotel. When we went down stairs to enquire, there was no notice about this, when we tracked down the daytime sour faced receptionist in the back office looking at her Facebook page, we were just told a plumber was going to come out that afternoon, maybe. There was no apology at all for the inconvenience. It was as if this happened all the time.
Example 2: Crappy techno music played very loud from midnight until 3am from a downstairs bar just beyond the hotel. If your at the front of the hotel don't expect to sleep until 3am. The staff did not care, said it was beyond there control. The bar in question has outside speakers in the street!
Example 3: We wanted to check out an hour later than usual to get in a morning of snow boarding on our last day. The evening staff approved this, made a note, said it was no problem. However the next day when we checked in the morning that everything was fine we were told it wasn't possible and the sour faced receptionist just said "not possible", that she was overruling a staff decision.
Example 4: When we checked out and paid (god knows why), 1/2 an hour later they located us and told us we owed another 84 euros for booking commission.
Additionally the breakfast buffet is like bad prison food. Go to Slim JIm's for a breakfast itself, up the steps beyond the hotel front door. The internet connection is expensive because its sooooo slow. £5 for 30 mins to check a few emails. My brother tried the jacuzzi in the Health & Fitness Centre, it was lukewarm, the water hadn't been changed for days by the looks of it, there was a suspicion that a boy had pissed in it.
Generally these people know NOTHING about customer service. Certainly book if you want to be entertained by gross inefficiency. This place needs new management and new daytime staff. Evening staff are ok but have to work with daytime amateurs.
On the plus side if your an insomniac who doesn't eat and enjoys bad service, they do a good hot chocolate and its 5 mins from the gondolier. Go to Pic Negre for a good deal on gear hire. Luckily this isn't the only hotel in Soldeu.
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- Also Known As:
- Himalaia Soldeu Hotel Soldeu
- Himalaia Hotel Soldeu
- Soldeu Himalaia Hotel