I was very pleased with our stay at this hotel. We arrived after a long flight and train ride and were exhausted. They kindly found us a room right away so that we could rest. The room was very large and featured some lovely original art that really gave it character. The front desk staff members were very helpful and kind, as was our room's cleaner. We didn't opt for an inclusive breakfast (there are plenty of cafes around) so I can't comment on it. The only reason I didn't give this hotel five stars was that the elevator was broken the entire time we were there.