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sjoukehuisman

Nice hotel with bad airco

2.0 of 5 bubblesReviewed 21 Sept 2021
Hotel and room in itself are fine. However, the airco is not cooling the room. We slept badly the first night. Then moved to another room with more or less the same problem. After two nights, we were pleased to be able to move to another hotel.
Date of stay: September 2021
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefan Willensdorfer, Geschäftsführer at IntercityHotel Graz, responded to this review
Responded 22 Sept 2021
Dear Guest,

thank you for your comments and sorry for the inconveniences caused because of the A/C. Next time, please consult our front office staff who will be happy to assist! In general, the A/C is working without any problems, our technical manager will check the functionality in that room accordingly.

Kind Regards,
Stefan Willensdorfer
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 13 August 2021 via mobile

Upon check-in at the IntercityHotel Graz, we were given a dirty room (519) full of hair, lint, stains and streaks. As a result, we had to change the room in the late evening, which brought no improvement: the new one (529) came with stains in the bed linen and a purulent-red excrement on the curtain in front of the window to the bathroom (see photos). All of that amidst a global pandemic, when hotels vie for guests with sophisticated hygiene protocols and an extra portion of cleanliness should be a matter of course.

The "complaint management" made things even worse. At the suggestion of the (snappy) receptionist, we sent photos to the hotel management during the night. In the morning, they woke us up by attempting to call us. The hotel manager, Mr. Willensdorfer, then sent an email suggesting a personal meeting. Since we were in Graz for two nights / one day only, we replied that we would rather invest our tight time budget in the actual purpose of our stay (sightseeing and visiting relatives). We informed the receptionist about this as well and emphasized that we could be reached by email. The lady assured that she would report this to the management.

What happened? Nothing. No reaction whatsoever. No more email, no reimbursement of any kind, not even the offer of a free breakfast or a simple drink at the bar - and above all: not a single word of apology.

As a consequence, we will definitely avoid the IntercityHotels chain in the future.

Date of stay: August 2021
Trip type: Travelled as a couple
1  Thank xblue
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 July 2021

Very nice hotel, helpfull and polite stuff. I can only recommend! Close to the cityy centre, max 10 min by walk. In case you don´t want, there is a tram station right in front of the hotel and you get daily ticket for free.

Date of stay: July 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sanjin B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefan Willensdorfer, Geschäftsführer at IntercityHotel Graz, responded to this reviewResponded 19 July 2021

Dear Sanjin,

thank you very much for your feedback!

We are happy that you have enjoyed your stay at the new IntercityHotel Graz!

We look forward to welcoming you again!

Kind regards,
Stefan Willensdorfer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2024
Google Translation

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefan Willensdorfer, General Manager at IntercityHotel Graz, responded to this reviewResponded 8 August 2024
Google Translation

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Reviewed 23 July 2024
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Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefan Willensdorfer, General Manager at IntercityHotel Graz, responded to this reviewResponded 23 July 2024
Google Translation

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Reviewed 12 July 2024
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Date of stay: July 2024
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefan Willensdorfer, General Manager at IntercityHotel Graz, responded to this reviewResponded 23 July 2024
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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