Plus points - the location is good and the rooms are a decent size with decent facilities

Minus points - the staff friendliness was a bit hit and miss - some where great, some not so helpful. The room service was a bit patchy - one day no towels, another day tea and coffee not replenished. The parking was also not ideal - I booked this hotel because it had hotel parking. I arrived around 10pm and was told the car park was full and I'd have to find somewhere to park myself either on the road outside or search the internet for a car park close by! Not really what I wanted to hear having travelled for around 12 hours - fortunately there was one remaining space fairly close which was a relief. We were lucky for the remainder of our stay that we managed to get a space in the undeground car park. If you do get a space the car park is really good - well lit, modern and easy to park with good room for each parking space.

Overall our stay was ok.

Terrible service.
One of our two rooms had a malfunctioning air-conditioning. We had 27 degrees in one of the rooms. When we asked to be compensated with just the parking fee of 15 euro they told us that due to we hadn't complained during the night the couldn't help us...
Not that flexible or helpful

This hotel is very clean, modern, and comfortable. Hotel appears to be very new. Everything worked well and most the staff were good (Nina and one gentleman at the desk was excellent). The beds were a little firm for us, but not bad. Pillows were a little lumpy, but ok. AC worked well, Internet was excellent, and shower was ok (temperature did fluctuate a little). No big issues with comfort or function. We had one big issue with screaming teenagers in the hallway late at night, but that certainly is not the fault of the hotel. The one thing that we did not like was the fact that the bathroom wall is glass. Although frosted on the bottom half, and a sheer pull curtain option, you can still see anyone in the bathroom – especially the shower. One of the worst designs we have ever seen. We are married, so it was not much of an issue for us, but what if there are kids in the room? Or if two persons who are only friends or colleagues are in the same room? I just cannot understand the thinking behind making a bathroom wall out of glass? And how is it possible more people are not complaining about it? Is it typical to shower or use the toilet openly in front of friends and family here? This is very strange to us, and we would definitely not recommend this hotel to anyone but couples. One thing we found very generous is that the hotel offers free daily passes for public transportation - a very nice benefit!!