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Károly
Budapest, Hungary

Well worth the price

5.0 of 5 bubblesReviewed 18 Dec 2022via mobile
My friend and I arrived at the hotel after quite a long and tiring trip so we were very grateful for the super quick check-in process. The staff at the front desk and the bar were most polite and kind, always happy to help - notably with providing slippers, toothbrushes, chargers and so on and so forth.

Extra commendations to the barkeeper making small talk in English even though he was struggling a bit with the language. Always appreciate life long learners!
The breakfast was plenty and delicious, many kinds of food to choose from, as well as vegan, kosher and halal options for those interested.

Absolutely pleased with the accomodation, too! Comfortable bed, towels a' plenty, just perfect water pressure in the shower, a safe in the room for personal valuables, you name it, they have it.
Date of stay: December 2022
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefan Willensdorfer, Geschäftsführer at IntercityHotel Graz, responded to this review
Responded 19 Dec 2022
Dear guest,

Thank you so much for your kind words about our check-in process and staff!
We're so happy to hear that you had a positive experience and that our barkeeper was friendly and helpful. Our breakfast buffet is one of our guests' favorite amenities, so we're thrilled to hear that you enjoyed it.

We hope you had a comfortable stay and that everything met your needs. Thank you again for sharing your feedback with us - we look forward to welcoming you back soon!

Yours truly,
Stefan Willensdorfer
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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7 - 12 of 107 reviews
Reviewed 13 October 2022 via mobile

I liked it very much. Hotel is new, very clean, quite, with beautiful interiors, comfort room and good breakfast. I plan to stay there in my next trip to Graz. People are also very nice. Hotel is in a very good place near main train station and near tram station that is going to the city center. You can come by tram in a 10 min to the city center. It is also easy to come from hotel to the center by walk in 30 minutes

Date of stay: October 2022
Trip type: Travelled on business
Thank anasanvila
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefan Willensdorfer, Geschäftsführer at IntercityHotel Graz, responded to this reviewResponded 13 October 2022

Dear anasanvila,

Thank you for your positive review of our hotel!
We're glad to hear that you enjoyed your stay with us and found our accommodations to be clean, quiet, and comfortable. Our location is indeed convenient for travelers, as it is situated near both the main train station and a tram station that takes guests directly into the city center. We hope to welcome you back again soon!

Best Regards,
Stefan Willensdorfer
General Manager

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Reviewed 11 August 2022

Plus points - the location is good and the rooms are a decent size with decent facilities

Minus points - the staff friendliness was a bit hit and miss - some where great, some not so helpful. The room service was a bit patchy - one day no towels, another day tea and coffee not replenished. The parking was also not ideal - I booked this hotel because it had hotel parking. I arrived around 10pm and was told the car park was full and I'd have to find somewhere to park myself either on the road outside or search the internet for a car park close by! Not really what I wanted to hear having travelled for around 12 hours - fortunately there was one remaining space fairly close which was a relief. We were lucky for the remainder of our stay that we managed to get a space in the undeground car park. If you do get a space the car park is really good - well lit, modern and easy to park with good room for each parking space.

Overall our stay was ok.

Date of stay: July 2022
    • Rooms
    • Cleanliness
    • Service
Thank robem64
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefan Willensdorfer, Geschäftsführer at IntercityHotel Graz, responded to this reviewResponded 16 August 2022
Google Translation

Sehr geehrter Gast,

herzlichen Dank, dass Sie sich für unser IntercityHotel Graz entschieden haben. Es freut uns sehr, dass Sie einen sehr guten Aufenthalt hatten.
Vielen Dank auch für Ihre konstruktive Anmerkung. Wir haben die Punkte mit den entsprechenden Abteilungen besprochen.

Mit besten Grüßen,
Stefan Willensdorfer
General Manager

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Reviewed 14 July 2022 via mobile

Terrible service.
One of our two rooms had a malfunctioning air-conditioning. We had 27 degrees in one of the rooms. When we asked to be compensated with just the parking fee of 15 euro they told us that due to we hadn't complained during the night the couldn't help us...
Not that flexible or helpful

Date of stay: July 2022
Trip type: Travelled with family
Thank jonaso972
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefan Willensdorfer, Geschäftsführer at IntercityHotel Graz, responded to this reviewResponded 15 July 2022

Dear guest,

our front desk is 24 hours available and happy to regulate your A/C anytime (is only working when windows are closed and mainswitch is on, which was not the case in your room). A compensation is not available when our staff is not getting the chance to fix the problem during the stay.
A front desk which is available 24 hours for our guests is a very good service, our guests are appreciating this a lot.

Yours truly,
Stefan Willensdorfer
General Manager

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Reviewed 8 July 2022

This hotel is very clean, modern, and comfortable. Hotel appears to be very new. Everything worked well and most the staff were good (Nina and one gentleman at the desk was excellent). The beds were a little firm for us, but not bad. Pillows were a little lumpy, but ok. AC worked well, Internet was excellent, and shower was ok (temperature did fluctuate a little). No big issues with comfort or function. We had one big issue with screaming teenagers in the hallway late at night, but that certainly is not the fault of the hotel. The one thing that we did not like was the fact that the bathroom wall is glass. Although frosted on the bottom half, and a sheer pull curtain option, you can still see anyone in the bathroom – especially the shower. One of the worst designs we have ever seen. We are married, so it was not much of an issue for us, but what if there are kids in the room? Or if two persons who are only friends or colleagues are in the same room? I just cannot understand the thinking behind making a bathroom wall out of glass? And how is it possible more people are not complaining about it? Is it typical to shower or use the toilet openly in front of friends and family here? This is very strange to us, and we would definitely not recommend this hotel to anyone but couples. One thing we found very generous is that the hotel offers free daily passes for public transportation - a very nice benefit!!

Date of stay: July 2022
    • Value
    • Sleep Quality
    • Service
Thank RDG66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefan Willensdorfer, Geschäftsführer at IntercityHotel Graz, responded to this reviewResponded 15 July 2022
Google Translation

Lieber Gast,

vielen Dank für Ihre positive Bewertung.

Es freut uns sehr, dass Sie Ihren Aufenthalt in guter Erinnerung behalten haben.
Schade, dass Ihnen die Inneneinrichtung nicht ganz zugesagt hat.

Wir freuen uns auf Ihren nächsten Besuch!

Mit besten Grüßen,
Stefan Willensdorfer
General Manager

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Reviewed 6 January 2022

I hadn't come across the Intercity brand before and I'm glad I've discovered it now. I had a very comfortable, affordable stay in a very modern, clean, well located hotel. Not more you can ask for than that! You can walk to almost everything Graz has to see, or take one of the many tram routes that converge just beside the hotel in an underground terminus.

The hotel is very close to the main Graz railway station and in fact, the tracks and platforms run adjacent to the hotel. The modern build means there is virtually no noise from the railway at all. There's no room-room noise either. The insulation is excellent.

The staff are effective, although there were some check-in issues I could have done without (being sent to the wrong room on the wrong floor) but mistakes can happen. The lobby has a lot of modern space and there seems to be some areas for smokers and gamers, although COVID seems to have closed these at the moment. Masks are required for guests and staff, as is a COVID vaccination. Not all the guests followed the mask requirement though.

The rooms aren't large, but they're not cramped. There's enough desk space for working and there's good, reliable WIFI. The huge flat screen TV offers a lot of international channels. Beds were comfortable, with pristine, clean linens. Two separate duvets for the double bed.

Bathrooms have huge walk in showers with excellent hot water pressure. Clean, new towels and a body wash/shampoo. No other amenities. There's a hair dryer provided.

Rooms have fridge and safe and good closet and luggage space.

Breakfast is excellent. It's the same each day, but there is a great variety of foods to suit every taste. Vegan options also. The restaurant space is cool, but I didn't understand why so many guests without masks chose to sit on the next table to me, when there were so many empty tables. Baffling. Not the hotel's issue.

I was very impressed with this hotel. Especially for the value. Modern, clean and comfortable are always my ideal and this property provided everything I was looking for,

Room tip: Half the rooms overlook the station & railway, but there is no noise to worry about.
Date of stay: January 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
8  Thank Jarko2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefan Willensdorfer, Geschäftsführer at IntercityHotel Graz, responded to this reviewResponded 10 January 2022

Dear Jarko,

thank you very much for your detailed feedback. We are very happy that you have enjoyed your stay with us, at the same time we want to apologize for the circumstances at the check in. We are training our staff daily to improve our service quality, and all feedback is very helpful.

We are looking forward to welcome you soon again at the IntercityHotel Graz!

Yours truly,
Stefan Willensdorfer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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