Good hotel, great location, all the amenities you need.
Staff good.
Football table.
Good breakfast.
A little bit of a tricky coffee machine at breakfast.
Fabulous parking, but machine broke on us, rectified satisfactorally.
58
30
10
6
3
Sazmosaz
Vienna, AustriaValue for money
Review of IntercityHotel Graz
Reviewed 19 Aug 2023
Location next to the main railway station; which is a bit of a walk from from old town centre. Room spacious and clean. Air conditioning very helpful for summer heat. Staff helpful.
Room price is good, but parking is quite pricey. Wall a bit thin; could hear the baby next door crying well.
Date of stay: July 2023Room price is good, but parking is quite pricey. Wall a bit thin; could hear the baby next door crying well.
Trip type: Travelled with family
Value
Location
Service
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Stefan Willensdorfer, Geschäftsführer at IntercityHotel Graz, responded to this review
Responded 21 Aug 2023
Sehr geehrter Gast,
es freut uns zu hören, dass Sie mit unserer Zimmerqualität und der hilfsbereiten Art unseres Personals zufrieden waren. Wir bemühen uns stets, ein komfortables Erlebnis für unsere Gäste zu gewährleisten, und Ihre Rückmeldung zeigt uns, dass wir auf dem richtigen Weg sind.
Wir bedauern jedoch, dass Sie einige Unannehmlichkeiten während Ihres Aufenthalts hatten. Es ist unser Ziel, Ihnen den bestmöglichen Service zu bieten und wir hoffen, dass wir Sie bei Ihrem nächsten Besuch vollständig überzeugen können.
Vielen Dank für Ihr Feedback und wir hoffen, Sie bald wieder begrüßen zu dürfen.
Mit besten Grüßen,
Stefan Willensdorfer
General Manager
es freut uns zu hören, dass Sie mit unserer Zimmerqualität und der hilfsbereiten Art unseres Personals zufrieden waren. Wir bemühen uns stets, ein komfortables Erlebnis für unsere Gäste zu gewährleisten, und Ihre Rückmeldung zeigt uns, dass wir auf dem richtigen Weg sind.
Wir bedauern jedoch, dass Sie einige Unannehmlichkeiten während Ihres Aufenthalts hatten. Es ist unser Ziel, Ihnen den bestmöglichen Service zu bieten und wir hoffen, dass wir Sie bei Ihrem nächsten Besuch vollständig überzeugen können.
Vielen Dank für Ihr Feedback und wir hoffen, Sie bald wieder begrüßen zu dürfen.
Mit besten Grüßen,
Stefan Willensdorfer
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (107)
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4 - 9 of 107 reviews
SJH42
Ware, United Kingdom
18057
Room tip: Good parking
Date of stay: June 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefan Willensdorfer, Geschäftsführer at IntercityHotel Graz, responded to this reviewResponded 26 June 2023
Dear Guest,
Thank you for taking the time to leave us a review. We are delighted to hear that you enjoyed your stay and found our staff serviceable. We are also thrilled that you had a good breakfast and were able to enjoy the football table too!
We apologize for any issues encountered with the coffee machine and parking meter. We strive to provide an enjoyable experience for all of our guests, and we take customer feedback seriously. Thank you again for your time and comments; we really appreciate your feedback.
Kind Regards,
Stefan Willensdorfer
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
JimFinPortland
Seattle, Washington
163157
This is a large 4 star business class hotel. Everything was clean, modern, and comfortable.
It's located right next to the train station. As such, the neighborhood isn't "charming" like the old town. But there's a tram that will take you to old town in just a few minutes or you can walk there in 15-20 minutes.
This is a short review since there's nothing to complain about.
I would absolutely stay there again.
Room tip: The side away from the train track is quite quiet.
Date of stay: April 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefan Willensdorfer, Geschäftsführer at IntercityHotel Graz, responded to this reviewResponded 11 May 2023
Dear Jim,
Thank you for taking the time to review our hotel. We are delighted that you found your stay comfortable and clean. We appreciate your kind words and are so glad that you would stay with us again. We believe that our location near the train station is a great asset, and we are pleased that our easy access to Old Town was convenient for you.
Thank you again for your feedback, and we look forward to welcoming you back soon!
Yours truly,
Stefan Willensdorfer
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dream27432589098
Budapest, Hungary
2
via mobile
My friend and I arrived at the hotel after quite a long and tiring trip so we were very grateful for the super quick check-in process. The staff at the front desk and the bar were most polite and kind, always happy to help - notably with providing slippers, toothbrushes, chargers and so on and so forth.
Extra commendations to the barkeeper making small talk in English even though he was struggling a bit with the language. Always appreciate life long learners!
The breakfast was plenty and delicious, many kinds of food to choose from, as well as vegan, kosher and halal options for those interested.
Absolutely pleased with the accomodation, too! Comfortable bed, towels a' plenty, just perfect water pressure in the shower, a safe in the room for personal valuables, you name it, they have it.
Date of stay: December 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefan Willensdorfer, Geschäftsführer at IntercityHotel Graz, responded to this reviewResponded 19 December 2022
Dear guest,
Thank you so much for your kind words about our check-in process and staff!
We're so happy to hear that you had a positive experience and that our barkeeper was friendly and helpful. Our breakfast buffet is one of our guests' favorite amenities, so we're thrilled to hear that you enjoyed it.
We hope you had a comfortable stay and that everything met your needs. Thank you again for sharing your feedback with us - we look forward to welcoming you back soon!
Yours truly,
Stefan Willensdorfer
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
anasanvila
2
via mobile 
I liked it very much. Hotel is new, very clean, quite, with beautiful interiors, comfort room and good breakfast. I plan to stay there in my next trip to Graz. People are also very nice. Hotel is in a very good place near main train station and near tram station that is going to the city center. You can come by tram in a 10 min to the city center. It is also easy to come from hotel to the center by walk in 30 minutes
Date of stay: October 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefan Willensdorfer, Geschäftsführer at IntercityHotel Graz, responded to this reviewResponded 13 October 2022
Dear anasanvila,
Thank you for your positive review of our hotel!
We're glad to hear that you enjoyed your stay with us and found our accommodations to be clean, quiet, and comfortable. Our location is indeed convenient for travelers, as it is situated near both the main train station and a tram station that takes guests directly into the city center. We hope to welcome you back again soon!
Best Regards,
Stefan Willensdorfer
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
robem64
Stoke-on-Trent, United Kingdom
134119
Plus points - the location is good and the rooms are a decent size with decent facilities
Minus points - the staff friendliness was a bit hit and miss - some where great, some not so helpful. The room service was a bit patchy - one day no towels, another day tea and coffee not replenished. The parking was also not ideal - I booked this hotel because it had hotel parking. I arrived around 10pm and was told the car park was full and I'd have to find somewhere to park myself either on the road outside or search the internet for a car park close by! Not really what I wanted to hear having travelled for around 12 hours - fortunately there was one remaining space fairly close which was a relief. We were lucky for the remainder of our stay that we managed to get a space in the undeground car park. If you do get a space the car park is really good - well lit, modern and easy to park with good room for each parking space.
Overall our stay was ok.
Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefan Willensdorfer, Geschäftsführer at IntercityHotel Graz, responded to this reviewResponded 16 August 2022
Sehr geehrter Gast,
herzlichen Dank, dass Sie sich für unser IntercityHotel Graz entschieden haben. Es freut uns sehr, dass Sie einen sehr guten Aufenthalt hatten.
Vielen Dank auch für Ihre konstruktive Anmerkung. Wir haben die Punkte mit den entsprechenden Abteilungen besprochen.
Mit besten Grüßen,
Stefan Willensdorfer
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC