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Michaela a Adam Vodicka
Milovice, Czech Republic

We'll come back

5.0 of 5 bubblesReviewed 25 Jul 2024
We only have one negative thing to start with, and that is that parking is not included in the accommodation price.

But after the first contact at the reception, then in the restaurant, we knew that one day we would return. Check-in without a problem, the lady is nice and smiling. She explained what we didn't know, just like her colleague the other day.
The service in the restaurant was nice and smiling, we had the offered menu with beer and completely satisfied with full stomachs (the carrot soup was delicious!) went to our room. They give you a choice of a view of the train track or the other side.
We chose the station. What shocked us was - the silence in the room. Nothing was really heard, the air conditioning regulated the temperature and we slept peacefully for the next journey.
We bought breakfast and everything exceeded our expectations.
The only snag was with paying the parking fee, when the machine did not accept cards (people, we are in the 21st century) and unfortunately we were forced to go from the parking lot up to the reception several times to resolve the situation. Fortunately, the lady at the reception knew and was able to solve it. He deserves a "star" for bravery.
Date of stay: July 2024
Room Tip: Take a cash for parking :)
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefan Willensdorfer, General Manager at IntercityHotel Graz, responded to this review
Responded 8 Aug 2024
Lieber ValcrustAugarix,

es freut uns sehr zu hören, dass Sie einen angenehmen Aufenthalt bei uns im IntercityHotel Graz hatten und unseren Service schätzen. Es ist immer unser Ziel, Ihren Wünschen und Bedürfnissen gerecht zu werden, und es ist erfreulich zu sehen, dass wir dies erreicht haben.

Danke für Ihre Anregung bezüglich der Kreditkartenfunktion, wir hatten das gleiche Thema bereits in der Vergangenheit und werden den Automaten entsprechend nachrüsten.

Vielen Dank für Ihr positives Feedback und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.

Mit freundlichen Grüßen,
Stefan Willensdorfer
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (107)
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2 - 7 of 107 reviews
Reviewed 22 August 2023 via mobile

It was a great stay. Had delicious breakfast everyday. The hotel is in middle of Graz so everything should be more then close. Staff is kind and the rooms are great. Only problem was the shower cabin. If you stay there too long under the water it flood your room. But the room was more then cozy. Recommend it, it is unique

Room tip: Parking lot is available. Don’t stand too much under the shower.
Date of stay: September 2022
Trip type: Travelled on business
Thank brusznyiczkip
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefan Willensdorfer, Geschäftsführer at IntercityHotel Graz, responded to this reviewResponded 23 August 2023
Google Translation

Sehr geehrter Gast,

es freut uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben und unser reichhaltiges Frühstück und die zentrale Lage zu schätzen wussten. Ihre lobenden Worte über unser Personal und die Zimmer freuen uns besonders.

Ihr Hinweis bezüglich der Duschkabine ist aufgenommen und wir bedauern, dass Sie hierbei Schwierigkeiten hatten. Wir setzen alles daran, dass unsere Gäste einen angenehmen Aufenthalt haben.

Es ist schön zu hören, dass Sie uns weiterempfehlen würden. Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen.

Mit besten Grüßen,
Stefan Willensdorfer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2023

Location next to the main railway station; which is a bit of a walk from from old town centre. Room spacious and clean. Air conditioning very helpful for summer heat. Staff helpful.

Room price is good, but parking is quite pricey. Wall a bit thin; could hear the baby next door crying well.

Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Sazmosaz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefan Willensdorfer, Geschäftsführer at IntercityHotel Graz, responded to this reviewResponded 21 August 2023
Google Translation

Sehr geehrter Gast,

es freut uns zu hören, dass Sie mit unserer Zimmerqualität und der hilfsbereiten Art unseres Personals zufrieden waren. Wir bemühen uns stets, ein komfortables Erlebnis für unsere Gäste zu gewährleisten, und Ihre Rückmeldung zeigt uns, dass wir auf dem richtigen Weg sind.

Wir bedauern jedoch, dass Sie einige Unannehmlichkeiten während Ihres Aufenthalts hatten. Es ist unser Ziel, Ihnen den bestmöglichen Service zu bieten und wir hoffen, dass wir Sie bei Ihrem nächsten Besuch vollständig überzeugen können.

Vielen Dank für Ihr Feedback und wir hoffen, Sie bald wieder begrüßen zu dürfen.

Mit besten Grüßen,
Stefan Willensdorfer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2023

Good hotel, great location, all the amenities you need.

Staff good.
Football table.
Good breakfast.
A little bit of a tricky coffee machine at breakfast.
Fabulous parking, but machine broke on us, rectified satisfactorally.

Room tip: Good parking
Date of stay: June 2023
  • Trip type: Travelled with family
    • Location
    • Service
Thank SJH42
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefan Willensdorfer, Geschäftsführer at IntercityHotel Graz, responded to this reviewResponded 26 June 2023

Dear Guest,

Thank you for taking the time to leave us a review. We are delighted to hear that you enjoyed your stay and found our staff serviceable. We are also thrilled that you had a good breakfast and were able to enjoy the football table too!

We apologize for any issues encountered with the coffee machine and parking meter. We strive to provide an enjoyable experience for all of our guests, and we take customer feedback seriously. Thank you again for your time and comments; we really appreciate your feedback.

Kind Regards,
Stefan Willensdorfer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2023

This is a large 4 star business class hotel. Everything was clean, modern, and comfortable.

It's located right next to the train station. As such, the neighborhood isn't "charming" like the old town. But there's a tram that will take you to old town in just a few minutes or you can walk there in 15-20 minutes.

This is a short review since there's nothing to complain about.

I would absolutely stay there again.

Room tip: The side away from the train track is quite quiet.
Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank JimFinPortland
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefan Willensdorfer, Geschäftsführer at IntercityHotel Graz, responded to this reviewResponded 11 May 2023

Dear Jim,

Thank you for taking the time to review our hotel. We are delighted that you found your stay comfortable and clean. We appreciate your kind words and are so glad that you would stay with us again. We believe that our location near the train station is a great asset, and we are pleased that our easy access to Old Town was convenient for you.

Thank you again for your feedback, and we look forward to welcoming you back soon!

Yours truly,
Stefan Willensdorfer
General Manager

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Reviewed 19 December 2022 via mobile

My friend and I arrived at the hotel after quite a long and tiring trip so we were very grateful for the super quick check-in process. The staff at the front desk and the bar were most polite and kind, always happy to help - notably with providing slippers, toothbrushes, chargers and so on and so forth.

Extra commendations to the barkeeper making small talk in English even though he was struggling a bit with the language. Always appreciate life long learners!
The breakfast was plenty and delicious, many kinds of food to choose from, as well as vegan, kosher and halal options for those interested.

Absolutely pleased with the accomodation, too! Comfortable bed, towels a' plenty, just perfect water pressure in the shower, a safe in the room for personal valuables, you name it, they have it.

Date of stay: December 2022
Trip type: Travelled with friends
Thank Dream27432589098
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stefan Willensdorfer, Geschäftsführer at IntercityHotel Graz, responded to this reviewResponded 19 December 2022

Dear guest,

Thank you so much for your kind words about our check-in process and staff!
We're so happy to hear that you had a positive experience and that our barkeeper was friendly and helpful. Our breakfast buffet is one of our guests' favorite amenities, so we're thrilled to hear that you enjoyed it.

We hope you had a comfortable stay and that everything met your needs. Thank you again for sharing your feedback with us - we look forward to welcoming you back soon!

Yours truly,
Stefan Willensdorfer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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