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jnoWales
Wales, United Kingdom

Hidden charges at Strasser, AVOID!

1.0 of 5 bubblesReviewed 1 May 2022via mobile
Hidden charges at checkout! AVOID! Booked a family room with breakfast for a fixed price, which included a breakfast price FOR THE ROOM. Booked on BW's own website!!

At checkout, Hungarian Judit charged us 15 EUR extra based on the number of people. The hotel website guaranteed a price, super unfriendly Judit chsrged us extra! We explained the website only allowed breakfast for the room but she was stubborn and put greed over customer service.

Left Hotel Strasser with a bitter taste of being cheated and thus (a) will never return and (b) be forced to out this con on TripAdvisor. Never coming back here, good riddance and 1 star!!
Date of stay: May 2022
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Best Western Hotel Strasser, Sales at Best Western Hotel Strasser, responded to this review
Responded 12 May 2022
Dear jnoWales, We are sorry to hear that you had a bad experience with us. Please note that Judit just did her job - it was not her fault. We had some issues with the booking mask on the BW website and took care of that problem immediately. Now it should be more clear that a child in the age between 8 and 12 is charged € 12.50 for the breakfast buffet. We apologize again for your experience.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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5 - 10 of 211 reviews
Reviewed 27 September 2021

We stayed at Hotel Strasser for 3 nights. This hotel is now belonging to Best Western Hotel Chains. The location was fine.
The hotel and our room were super clean. Breakfast was really fine. And the most important thing was the attitude of the staff, which was outstanding! :-)
Parking was also fine.

Date of stay: September 2021
    • Rooms
    • Cleanliness
    • Service
1  Thank OZS_ATW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 December 2019

This hotel is pretty reasonably priced, close to the inter city train and local tram lines, and tries to give people their money worth, at least where breakfast is concerned. There is an incredible spread with half a dozen dry cereals (like muesli), warm eggs of two kinds, multiple bottled juices, and even three candy bowls. There was also a cold bar with meats and cheeses.

The room was clean and very nice, though small, and they ran the heat at full blast. We had to prop the window open to regulate the temperature. But since it was winter, we did not have much trouble with noise.

As a bonus, since it was around Christmas when we stayed, the hotel was decked out in Austrian Christmas splendor. It was a sight.

Date of stay: November 2019
    • Value
    • Location
    • Service
2  Thank greenmind0428
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 November 2019 via mobile

Tiny, tiny small and overheated room.
Very noisy outside due to close proximity of the main railway station.
Bathroom was flooded after taking a shower.
Outstanding is the breakfast buffet.
If you don't know where to go, that's the place.

Date of stay: November 2019
Trip type: Travelled on business
Thank volkerw191
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 September 2019 via mobile

The hotel is very clean with decent sized rooms and friendly helpful staff. It is conveniently located 15 minutes drive from the airport. The local area near the hotel is nothing special but it is right beside the train station and tram lines which run frequently in to the old city and its various attractions, otherwise it is an easy 15 minute walk.

Date of stay: September 2019
Thank B8379HJrichardc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 August 2019

The room is clean, very small and is quite far from the center but we enjoyed the walk till there. Breakfast is rich and delicious, but the parking is expensive. They also have just a few parking slots and we were just lucky to find one.

Date of stay: August 2019
    • Value
    • Cleanliness
    • Service
2  Thank antoniateo93
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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