When we arrived there was a heavy downpour and although the hotel is directly across from the main train station we still arrived dripping wet. When we arrived there were two people on the reception desks and two customers being attended to. One of the couples was checked in and then it was our turn. We were told to hang on and that receptionist went to help the other with the same customer this lasted a good 10 mins, then a third person came to help this same customer with still no mention to us when they would check us in and by that time there was a queue behind us. We were dripping wet and just wanted to check in and dry off. When we were dealt with it was swift but no apology was given to say sorry for keeping you.
Otherwise it’s a nice hotel, rooms and breakfast and easy walk into the main part of Graz.