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Reviews (1,281)
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Reviewed 16 October 2017

The Imperil, Vienna was a warm and magnificent hotel. Our room was beautiful and elegant. The history of this hotel is truly fascinating. The service was perfect in every way. The concierge team was extremely helpful and knowledgeable. When the airline could not find one of our bags, the team contacted the airline and assisted in retrieving it quickly. I would like to thank Marina Rogova for her kind and helpful service, Claudia Steinmetz for helping with the details to keep us on track with our visits in the area. My heartfelt appreciation to Mario Habicher, General Manager for being such a gracious host and a true gentleman. I hope to return to Austria again in the near future and The Imperial will certainly be my choice in Vienna.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank Howard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2017 via mobile

Just returned today (reluctantly) from our first visit to Vienna and this incredible hotel. Photos and any words I can think of in the English language simply do not do it justice.
We were celebrating our 10th wedding anniversary and upon arrival, there was a card, chocolates and a bottle of champagne on ice awaiting us in our sumptuous suite. The Imperial Hotel oozes class and sophistication from a bygone age in a modern time.
All of the front desk staff were so welcoming, the waiting staff so attentive and the doorman a font of useful tips and knowledge. Special mention to Tomas on the piano who took our request happily and his music is beautiful. That bar was my personal favourite area of the hotel, so warm, elegant and relaxing in idyllic surroundings.
I could go on and on such was our joy at staying here and they've got a customer for life!
Please do consider this hotel if visiting Vienna. Perfectly placed, easy access from the airport and the staff exemplify quality customer service.
If the hotel manager sees this review, they are all an absolute credit. Thank you Hotel Imperial for making our special occasion all the better.

Stayed: October 2017, travelled as a couple
2  Thank Thomas R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2017

Stayed at this hotel for 3 nights in early October. The hotel is very close to the Opera House on the Ringstrasse. Our room was on the 5th floor and was supposedly newly renovated, which I have to question, as the furnishings and bathroom seemed very dated. We stayed in a deluxe room which was well sized. The staff were a bit aloof but accommodating nonetheless. The buffet breakfast was included in our room package and it was disappointing quite frankly. I recommend finding other places in Vienna to eat breakfast.
We had cocktails in the bar with gnats constantly circling our drinks. One ended up in my husbands beer which the bartender immediately replaced. If it weren't for the excellent location I am not sure I would stay at the Hotel Imperial again.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank tableforfeight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanielaStoppel, Public Relations Manager at Hotel Imperial Vienna, responded to this reviewResponded 16 October 2017

Dear @tableforeight,

thank you for your valued stay and feedback.

We are grateful for every comment we receive from our clients. Only through your remarks we can see where we are and above all where we can improve, so that we are able to completely satisfy the demands of our guests.

It is a pleasure to hear that you enjoyed the prime location of Hotel Imperial on the iconic Ring Boulevard, next to the legendary Musikverein concert hall and a short walk from attractions such as the Vienna State Opera, Kunsthistorisches Museum and Secession Building.

In the first quarter of this year, the 50 luxury rooms and suites on the 4th and 5th floor have been carefully modernised, all while maintaining the style of the historic palace, and fitted with state-of-the-art technology. However, we are sorry to hear that your Deluxe Room on the 5th floor as well as our Champagne buffet breakfast did not meet your expectations. Please rest assured that we take your concerns very seriously, are constantly checking and improving on our room and food offerings to meet the many valued requests of our guests.

Furthermore we are sorry for the inconveniences in the bar. The mentioned experience is not according to our regular high quality standards, and please rest assured that appropriate actions have already been taken in the meantime, as it is the goal of the team here at Hotel Imperial that our guests feel as comfortable and happy as possible.

Dear @tableforeight, we hope that you will give us another chance to show you the quality of service for which we are usually known for, and please do not hesitate to contact me directly for any future requests.

Warm regards from Vienna,
Daniela Stoppel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2017

Beautiful hotel with an excellent location in the heart of Vienna. Wonderful, impeccable and very personal service, made us feel right at home. This in my opinion is the very strength of this hotel, their weak spot though is their breakfast. The service at breakfast with is served as a buffet is lacking by a lot and not at all up to a hotel of that reputation. Items at the buffet are not being refilled despite being empty for quite a while, one has to point out to the personnel to refill these items as no one seems being responsible to notice. The warm dishes are provided by one cook who, despite seeming skilled and fast, is just not enough for the amount of people, hence longer lines form making you consider other (cold) options. In order to get refill on coffee or tea one has to actively approach the personnel which means running after them in order to place your order. It seems that this is not an issue with the personnel, as they are very friendly and professional and trying to do their best to keep up, but rather with the breakfast service being understaffed. Also the breakfast venue is open to the outside public as well where it serves as a coffee shop adding to the number of people in need for service.
For dinner the hotel has a very good one star Michelin restaurant.
All together is was a beautiful stay and we may give it a try again in the future.

  • Stayed: October 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Maashad_00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2017 via mobile

This is by far one of the nicest hotels we have ever stayed in. Wow! From our beautiful room to professional staff and location. I can not say enough. They got it so right at this hotel. And did I mention the BEST chocolate each night on our pillow. Room was very clean, decorated exquisitely with wonderful amenities. The keys were a bit heavy but that was only because you had to check them in before you left the hotel each day. Congrats to the staff right up to the manager. A must stay while in Vienna. And thank you.

Stayed: September 2017, travelled as a couple
Thank beverlyodriscoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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