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Hotel Kaiserhof Wien
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Reviews (2,010)
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1,601
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All reviewsopera housequiet side streetkarlsplatz stationbreakfast buffetcity centreexcellent hotelsparkling wineshort walkquiet locationbreakfast was amazingbeautiful citystate operawithin easy walking distancewould highly recommend this hotelmain attractionsold world charmfour nights
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16 - 21 of 2,010 reviews
Reviewed 2 weeks ago

The most comfortable & friendly hotel we have ever been in. Our Easter week stay for 4 nights was pure luxury. From the moment we checked in we were spoiled by the very friendly staff who were each dressed in immaculate uniforms. The hotel is in pristine condition, the beds were the most comfortable and spacious I have ever slept in and was amazed at how quite it was each night. The bathrooms are spacious with excellent showers. It is hard to talk about the Kaiserhof Wein without mentioning Sandjay who attended to our every need at the bar and evening meals, he takes a special pride in his occupation at the Kaiserhof Wein and it shows in his most genuine & friendly approach to the guests. The staff were the most helpful in every way and were always courteous. We read the reviews about the breakfast at the Kaiserhof Wein but we were still in awe with the sumptuous setting on our first morning, it has to be experienced, everything was included from the glasses of Rosé to the smiling faces on the cups of delicious Mochas ( the finely printed newsletter on each table in the morning was a lovely touch ) . The bar food and meals were also delicious with generous portions of every thing, (loved getting the tea in the special teapot during the evenings). The hotel is an ideal location to explore Vienna on foot, it is within 5min walking distance of the Karlsplatz underground which will get you to nearly all the main locations anyway. I cannot find fault with anything about the Kaiserhof Wein,the simple touches were beautiful, on our arrival we found chocolates in our room and on our checkout we were presented with our little box of mini Easter eggs. It made our stay in Vienna one of the most memorable, the staff of Kaiserhof Wein hotel are great ambassadors for Vienna. We hope to return for a Christmas visit sometime and will look forward to being spoilt by Sandjay and the rest of the staff oncemore.

Room Tip: Very pleased with our room 308 no noise whatsoever
  • Stayed: March 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank patrickat464
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL_KAISERHOF_WIEN, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 2 weeks ago

Good Afternoon Patrick,

thank you so much for taking time to write such an fantastic review after your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback. We look forward welcoming you soon at the HOTEL KAISERHOF WIEN.

All the best and sunny greetings from Vienna
Yours KAISERHOF Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

We stayed in Hotel Kaiserhof for 5 days and we feel really lucky to have found such a diamond!!! First of all, the hotel is placed in such a convinient place for tourists, near tram stops and rail center. The staff is really kind and pleasant, always with a great smile on their faces!!! They were ready to help us at any time and answer every of our question about the city! As far as it concerns the room... OH MY GOD!!! We booked a small economic one and we thought it was a palace room!!! Very clean, great mini bar, large T.V. many amenities! In addition, breakfast is one of a kind!!! Plates of every taste, from ham and omelette to salomon and haviar, from fresh juices and coffee to champagne!!! In conclusion, Hotel Kaiserhof is the best choice for everyone, from teenagers to old people, from lately engaged to families and large groups!

Extra credit: The everyday leaflet of weather forcast and sightseeing proposals at breakfast time, the welcome and goodbye chocolate and Manner mini waffers!!!

Thank you for the great hospitality!!!

  • Stayed: February 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Vassilis L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL_KAISERHOF_WIEN, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 3 weeks ago

Dear Vassilis,

thank you so much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback. We look forward welcoming you back again at the KAISERHOF WIEN one day!

Kind regards
Yours KAISERHOF Team

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Reviewed 3 weeks ago

Location, amenities, comfort were all excellent. Breakfast buffet had quite a spread. Hotel staff were very helpful as I had to run to the emergency room while in Vienna. Very well located in a safe neighborhood with nice restaurants and walking distance to Metro and the Opera House where all tours start.

  • Stayed: March 2018, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Manimala17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL_KAISERHOF_WIEN, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 3 weeks ago

Good Afternoon,

thank you so much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback and look forward welcoming you back again at the KAISERHOF WIEN.

Kind regards
Yours KAISERHOF Team

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Reviewed 4 weeks ago

The hotel is in the perfect location - close to the city center but on a side street so that it is quiet. The hotel staff was exceptional (a special thanks to Christa and Lali at the front desk) since nothing was too much trouble for them. They happily made dinner suggestions/reservations, helped us navigate public transportation and even supplied us with bubble wrap for a fragile purchase! The breakfast was one of the best that we have ever had anywhere - such a large and imaginative selection of food, drinks and treats. We look forward to returning in the future!

Room Tip: Rooms on the street-side are amazingly quiet.
  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank gracesp2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL_KAISERHOF_WIEN, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 3 weeks ago

Dear Afternoon,

thank you so much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback and we look forward welcoming you back again at the KAISERHOF WIEN one day.

Kind regards
Yours KAISERHOF Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

One of the best hotels I've stayed in. Wonderful location, walking distance from Wien's Opera, Beautiful settings of all hotel's facilities. Everything is perfectly clean and tidy. Would certainly stay here again if visiting Vienna. Thank you.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank hapo75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL_KAISERHOF_WIEN, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 3 weeks ago

Dear Hapo,

thank you so much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback and we look forward welcoming you back again at the KAISERHOF WIEN one day.

Kind regards
Yours KAISERHOF Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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