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All reviews former bank bank restaurant park suite beautiful hotel cigar room walk in closet marble bathroom main restaurant spa area living room upgraded to a suite historical building luxury hotel christmas market steam room guest rooms perfect location
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Reviewed 14 December 2017

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ParkHyattVienna, General Manager at Park Hyatt Vienna, responded to this reviewResponded 15 December 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 14 December 2017

Visited during Thanksgiving. The Christmas market was already set up across the street. Check in was efficient. Would have liked to be brought to the room with the controls explained instead of being told where to find the elevators. It was pretty unusual but I was told later that it was an oversight so hopefully that has been fixed.

The room is still the talk of the group after this visit. We’ve visited the four seasons in Budapest but there was no comparison. Tall ceilings, double doors, automatic shades, tv in the mirror In the living room and the bathroom,, double sinks, marble,design, electronic touch controls, bottled water (a lot), office desk, huge closet, nice fruit platter and cafe amhof dessert as a check in gift. The pictures do not do the room justice.

Had breakfast and dinner at the main restaurant, wonderful meal and service. It was an open kitchen. Also ate at the lounge bar. It was a little slow at cafe amhof but ambiance was great.The Concierge was able to get tickets to the bellevedere and was extremely helpful when asking for advise. Cabs are parked nearby. High end stores as you turn the left corner.

Walked to the imperial apartments, Spanish riding school, location can’t be beat. Felt very safe. Highly recommend this hotel. 5/5.

Stayed: December 2017
Thank JedH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHyattVienna, General Manager at Park Hyatt Vienna, responded to this reviewResponded 15 December 2017

Dear JedH,

Thank you so much for choosing Park Hyatt Vienna during your recent stay at this
imperial city as well as for taking the time to sharing your feedback on TripAdvisor.com.

I am delighted to read your kind words about our guest rooms, the location, the concierge team, design and interior as well as about your breakfast and dinner experience at The Bank Brasserie - much appreciated.

My apology for the arrival experience you had to make - it goes without saying that
such should not happen. Please be assured that follow-up will be made accordingly.

My team and I are looking forward to welcoming you back again - we will take good
care of you!

With my best personal regards,

Monique Dekker
General Manager


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Reviewed 9 December 2017

recommended to everyone looking for a hospitality place solid and special. warm staff, traditional environment and excellent service quality. this season recommended: the traditional X-mas market right 10 m in front of the doors.

  • Stayed: December 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank juergenl863
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHyattVienna, General Manager at Park Hyatt Vienna, responded to this reviewResponded 11 December 2017

Dear juergenl863,

Warmest greetings from wintry Vienna!

Thank you so much for taking the time to sharing your very positive feedback
with all the TripAdvisor.com users.

I greatly appreciate your kind words and I really hope that my team and I will
have the pleasure to welcoming you back again!

With my best personal regards,

Monique Dekker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2017

Overall a very nice hotel with attentive and very helpful staff, especially the front desk and concierge, just amazing. Conversely, the food area staff were unspectacular as we felt invisible at times. The rooms were well decorated, fairly clean and spacious. The bed somwhat hard but comfortable. Lastly, the hotel is well located and within walking distance to most places. Just a couple of misses but overall you would be happy staying here.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank akichline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkHyattVienna, General Manager at Park Hyatt Vienna, responded to this reviewResponded 7 December 2017

Dear akichline,

Warmest greetings from Park Hyatt Vienna!

Many thanks for choosing our property during your recent stay at the city as well
as for taking the time to sharing your experience with all the TripAdvisor.com users.

I greatly appreciate your kind feedback about our rooms, the hotel location and the
staff, especially about the front office and concierge team.

All the more I truly regret the service experience you had to make in our outlets - please
accept my apology. Naturally this has not been up to the high quality standard of the
hotel - follow-up will be made.

I really hope that my team and I will have the opportunity to welcoming you back
again - we will take good care of you!

With my best personal regards,

Monique Dekker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2017

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ParkHyattVienna, General Manager at Park Hyatt Vienna, responded to this reviewResponded 5 December 2017

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