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CharmingSr
Penang, Malaysia

Poorly maintained hotel

3.0 of 5 bubblesReviewed 13 Feb 2019
Room curtains, shower curtains all badly stained. Bath towels worn out, bathtub stained, wash basin clogged, toilet flush faulty, fridge cabinet door broken, bed headboard panel loose, mosquito in room, balcony door unable to open, wash basin no hot water. Room badly in need of full renovation. Overheard other guest complainning about washbasin and toilet flush clogged. Still using old fashion key lock. No door bell. Step-free access very steep for wheelchair.
Date of stay: February 2019
Room Tip: Best view at least with partial seaview
Trip type: Travelled with family
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this review
Responded 26 Nov 2019
Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

The Management.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      Reviews (893)
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      44 - 49 of 893 reviews
      Reviewed 10 January 2019 via mobile

      The hotel is quite run down. Rooms are spacious but have old furniture, beds are well used and hard, thin, well used pillows & yellowish cases.

      We took 2 rooms - deluxe & superior rooms which were in opposite block. The bedsheet & pillowcase in the superior room was greasy & dirty. The deluxe room was good but we were apprehensive abt the cleanliness.

      To go to the deluxe room, we had to pass by level 8 through the restaurant. It has a very strong unpleasant smell and we always feel uncomfortable. The blowers along the corridor and lift level also contributed to unpleasant air.

      Overall, it wasnt a comfortable stay for our family.

      Date of stay: January 2019
      Trip type: Travelled with family
      3  Thank Nur H
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

      Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

      The Management.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 9 January 2019

      We chose this hotel mainly because it is one of the few places in the Georgetown area that advertises having a balcony. The sea view for us was blocked by a huge residential tower. The service was good. The only let-down is the buildings lack of 'character' and at times the feeling that I had somehow gone back to the 1980's. We did enjoy our stay and would recommend the hotel.

      Date of stay: December 2018
      • Trip type: Travelled with family
        • Value
        • Cleanliness
        • Service
      Thank ChrisJSetterington
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

      Thank you very much for your ratings and your review is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the hotel, and we do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

      The Management.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 2 January 2019 via mobile

      In need of major renovation. Dissapointed with my family stay here!

      This hotel is in need of repair and major refurbishment. Even booking a superior room has bath tap leaking while taking a shower. Toilet seat is old. Door is rotten with moisture. Washbasin counter is wet after usage.
      Aircond has no temperature control, minibar smells, mini safe is so dusty above, carpet smells.

      As for the swimming pool toilets which is next to cafe, men's toilet cubicle door broken lock , wash basin leaking, lift to beach in need of major repair of tiles, beach entrance gate broken, no lounge chairs on beach eventhough claim as private beach.

      Morning breakfast food is not tasteful and not much variety. Stayed 3 nights and breakfast was the same. Could have variety everyday.
      Chinese restaurant was shut on weekdays. No other food outlets or bar available.

      Should have chosen newer boutique hotels in town. Have learnt my lesson well.

      Date of stay: December 2018
      Trip type: Travelled with family
      1  Thank MarathonBug
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

      Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

      The Management.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 25 December 2018 via mobile

      What a shame on Copthorne and Millenium name. This hotel is so dilapidated and it never change from the 80s. I came here when I was 12. And now I am 41. And still the same only lots of old and dilapidated things. Not worth the money I spent.

      Also, during breakfast, the F&B manager accused me of sneaking into the coffee house although I paid extra for my cousin. I have an evidence on this.

      To Copthorne Orchid management,
      I stayed in 1219 and not happy with it. There were signs of damp in the walls. And the room smell mouldy.

      Also, your F&B manager is so rude that he should not be working in hospitality industry

      Date of stay: December 2018
      Trip type: Travelled with friends
      4  Thank azmelm
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

      Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

      The Management.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 29 November 2018

      This was an excellent hotel with very polite staff. The room was large and comfy with all amenities. The front desk is a trifle slow but helpful. We got a room with a seaside view. The breakfast was excellent. It was next to the pool and there was a choice of eating on the poolside or inside. Room service was excellent and the food was superb.

      Room tip: Ask for seaside view because there are many condos next to it.
      Date of stay: November 2018
      • Trip type: Travelled as a couple
        • Value
        • Sleep Quality
        • Service
      Thank ARDG70
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

      Thank you very much for your ratings and your review is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the hotel, and we do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

      The Management.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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