We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
michelle t

British have brought German towel mentality here.

3.0 of 5 bubblesReviewed 19 Feb 2019
I wanted to use pool area in the afternoons. Lots of sunbeds but most had been reserved with towels but no one using them!!! Saw the 'old white British' putting the towels on loungers at 7.30 am with no intention of using until later if at all. They were also reserving the sunshades.This continues even though there is member of staff on duty in the area. This is so selfish and made the eperience of using pool area unpleasent. We all pay the same price so why do these people feel they have aditional rights? This has not happened in other hotels I have used in Penang and will be the only reason why I would not return.
Date of stay: February 2019
Room Tip: Nice views of sea
Trip type: Travelled as a couple
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this review
Responded 26 Nov 2019
Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

The Management.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
RM 364
RM 326
  • Booking.com
  • Hotels.com
  • Algotels
0.4 km from Orchid Hotel Penang
Free parking
Pool
RM 296
Fully refundable
  • Booking.com
  • Hotels.com
  • Algotels
1.1 km from Orchid Hotel Penang
Free Wifi
Free parking
RM 243
RM 208
Fully refundable
  • Booking.com
  • Hotels.com
  • eDreams
1.8 km from Orchid Hotel Penang
Free Wifi
Free parking
RM 118
Fully refundable
  • Booking.com
  • Hotels.com
  • Priceline
1.0 km from Orchid Hotel Penang
Free Wifi
Free parking
The Children's Pool at the Rainbow Paradise Beach Resort
  • Booking.com
  • Expedia.com
    RM 147
  • Hotels.com
0.3 km from Orchid Hotel Penang
Free Wifi
Free parking
Chocolat - twin sharing room
Get rewarded with One Key
  • Vio.com
  • Expedia.com
0.9 km from Orchid Hotel Penang
Free Wifi
Free parking
  • Hotels.com
  • ZenHotels.com
    RM 251
  • Priceline
1.3 km from Orchid Hotel Penang
Free Wifi
Free parking
  • Agoda.com
1.1 km from Orchid Hotel Penang
View from Outside
    1.2 km from Orchid Hotel Penang
    Free Wifi
    Free parking
    Great!!
      1.3 km from Orchid Hotel Penang
      View more hotels in Tanjung Bungah
      Reviews (893)
      Filter reviews
      893 results
      Traveller rating
      100
      274
      273
      130
      116
      Traveller type
      Time of year
      LanguageAll languages
      More languages
      Traveller rating
      100
      274
      273
      130
      116
      See what travellers are saying:
      Selected filters
      Filter
      Updating list...
      42 - 47 of 893 reviews
      Reviewed 15 February 2019 via mobile

      Four NZ Masters Games athletes found this accommodation ideal for our needs. Breakfasts and some evening meals were varied and nutritious. Rooms had pleasant views of the sea and local fishing boats.The large swimming pool was appreciated after sporting days. Travel by bus or taxi to sports, shops and scenic outings was cheap and easy to organise.staff and other guests were friendly and helpful
      .We really enjoyed our stay at the Copthorne.

      Date of stay: September 2018
      Trip type: Travelled as a couple
      Thank yas4321
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

      Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

      The Management.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 13 February 2019

      Room curtains, shower curtains all badly stained. Bath towels worn out, bathtub stained, wash basin clogged, toilet flush faulty, fridge cabinet door broken, bed headboard panel loose, mosquito in room, balcony door unable to open, wash basin no hot water. Room badly in need of full renovation. Overheard other guest complainning about washbasin and toilet flush clogged. Still using old fashion key lock. No door bell. Step-free access very steep for wheelchair.

      Room tip: Best view at least with partial seaview
      Date of stay: February 2019
      • Trip type: Travelled with family
        • Location
        • Cleanliness
        • Service
      2  Thank CharmingSr
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

      Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

      The Management.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 10 January 2019 via mobile

      The hotel is quite run down. Rooms are spacious but have old furniture, beds are well used and hard, thin, well used pillows & yellowish cases.

      We took 2 rooms - deluxe & superior rooms which were in opposite block. The bedsheet & pillowcase in the superior room was greasy & dirty. The deluxe room was good but we were apprehensive abt the cleanliness.

      To go to the deluxe room, we had to pass by level 8 through the restaurant. It has a very strong unpleasant smell and we always feel uncomfortable. The blowers along the corridor and lift level also contributed to unpleasant air.

      Overall, it wasnt a comfortable stay for our family.

      Date of stay: January 2019
      Trip type: Travelled with family
      3  Thank Nur H
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

      Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

      The Management.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 9 January 2019

      We chose this hotel mainly because it is one of the few places in the Georgetown area that advertises having a balcony. The sea view for us was blocked by a huge residential tower. The service was good. The only let-down is the buildings lack of 'character' and at times the feeling that I had somehow gone back to the 1980's. We did enjoy our stay and would recommend the hotel.

      Date of stay: December 2018
      • Trip type: Travelled with family
        • Value
        • Cleanliness
        • Service
      Thank ChrisJSetterington
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

      Thank you very much for your ratings and your review is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the hotel, and we do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

      The Management.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 2 January 2019 via mobile

      In need of major renovation. Dissapointed with my family stay here!

      This hotel is in need of repair and major refurbishment. Even booking a superior room has bath tap leaking while taking a shower. Toilet seat is old. Door is rotten with moisture. Washbasin counter is wet after usage.
      Aircond has no temperature control, minibar smells, mini safe is so dusty above, carpet smells.

      As for the swimming pool toilets which is next to cafe, men's toilet cubicle door broken lock , wash basin leaking, lift to beach in need of major repair of tiles, beach entrance gate broken, no lounge chairs on beach eventhough claim as private beach.

      Morning breakfast food is not tasteful and not much variety. Stayed 3 nights and breakfast was the same. Could have variety everyday.
      Chinese restaurant was shut on weekdays. No other food outlets or bar available.

      Should have chosen newer boutique hotels in town. Have learnt my lesson well.

      Date of stay: December 2018
      Trip type: Travelled with family
      1  Thank MarathonBug
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

      Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

      The Management.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      View more reviews