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sansans06
Austin, Texas

Terrible hotel

1.0 of 5 bubblesReviewed 27 Feb 2019via mobile
Pack of dogs almost attacked us on the supposedly private beach. Air conditioning did not work half the time for our room. Television only worked for certain channels. Staff was very kind and nice. View of the water was pleasant.
Date of stay: February 2019
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this review
Responded 26 Nov 2019
Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

The Management.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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41 - 46 of 893 reviews
Reviewed 20 February 2019

I wanted to use pool area in the afternoons. Lots of sunbeds but most had been reserved with towels but no one using them!!! Saw the 'old white British' putting the towels on loungers at 7.30 am with no intention of using until later if at all. They were also reserving the sunshades.This continues even though there is member of staff on duty in the area. This is so selfish and made the eperience of using pool area unpleasent. We all pay the same price so why do these people feel they have aditional rights? This has not happened in other hotels I have used in Penang and will be the only reason why I would not return.

Room tip: Nice views of sea
Date of stay: February 2019
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank michelle t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

The Management.

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Reviewed 15 February 2019 via mobile

Four NZ Masters Games athletes found this accommodation ideal for our needs. Breakfasts and some evening meals were varied and nutritious. Rooms had pleasant views of the sea and local fishing boats.The large swimming pool was appreciated after sporting days. Travel by bus or taxi to sports, shops and scenic outings was cheap and easy to organise.staff and other guests were friendly and helpful
.We really enjoyed our stay at the Copthorne.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank yas4321
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

The Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2019

Room curtains, shower curtains all badly stained. Bath towels worn out, bathtub stained, wash basin clogged, toilet flush faulty, fridge cabinet door broken, bed headboard panel loose, mosquito in room, balcony door unable to open, wash basin no hot water. Room badly in need of full renovation. Overheard other guest complainning about washbasin and toilet flush clogged. Still using old fashion key lock. No door bell. Step-free access very steep for wheelchair.

Room tip: Best view at least with partial seaview
Date of stay: February 2019
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank CharmingSr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

The Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2019 via mobile

The hotel is quite run down. Rooms are spacious but have old furniture, beds are well used and hard, thin, well used pillows & yellowish cases.

We took 2 rooms - deluxe & superior rooms which were in opposite block. The bedsheet & pillowcase in the superior room was greasy & dirty. The deluxe room was good but we were apprehensive abt the cleanliness.

To go to the deluxe room, we had to pass by level 8 through the restaurant. It has a very strong unpleasant smell and we always feel uncomfortable. The blowers along the corridor and lift level also contributed to unpleasant air.

Overall, it wasnt a comfortable stay for our family.

Date of stay: January 2019
Trip type: Travelled with family
3  Thank Nur H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

The Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2019

We chose this hotel mainly because it is one of the few places in the Georgetown area that advertises having a balcony. The sea view for us was blocked by a huge residential tower. The service was good. The only let-down is the buildings lack of 'character' and at times the feeling that I had somehow gone back to the 1980's. We did enjoy our stay and would recommend the hotel.

Date of stay: December 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank ChrisJSetterington
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

Thank you very much for your ratings and your review is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the hotel, and we do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

The Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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