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Gopi1667
Ipoh, Malaysia

Awesome staffs but the place needs a serious facelift

3.0 of 5 bubblesReviewed 18 Mar 2019
Firstly the pros - The staffs working in this hotel were awesome. May it be the bellhops, front desk, restaurant, lifeguards, maintenance etc. I would give them five stars.Smiles and friendly all the way. Commendation for their staffs for putting up with guests. Rooms - my room's air-conditioning was in poor state. First night was a sleepless night. Informed front desk, not much difference after that. Informed again the second day, the maintenance guy tried his level best with courtesy to increase my comfort level. Despite having ancient air-conditioning system, the temperature dropped slightly especially at night. Daytime it was still warm. The only saving grace for my room was the view, that's it. It was a special occasion holiday but all this nagging issues with the room was bothering us. The shower pressure was another thing, not smooth at all. The room was clean but looked aged with the furniture and fixtures. The management needs to look into seriously upgrading their rooms based on their pricing. The towels had mouldy odour. The pool was excellent but crowded at certain hours. Please change or dispose worn or torn pool towels. Gives bad impressions to guests. The bed was so so bcoz mattress felt a bit hard. With so many hotels and lodging available in penang, the management of this chain needs to look into their infrastructure and rooms in order to attract guests and looking at the prices, its not worth the money for the room. Seriously refurbishment needed
Date of stay: March 2019
Trip type: Travelled as a couple
2.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this review
Responded 26 Nov 2019
Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

The Management.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      38 - 43 of 893 reviews
      Reviewed 13 March 2019

      I came in the evening with my friend for check in.Room was cleaned and comfortable and quiet. The staff was very helpful.

      The complementary breakfasts were an unexpected pleasure

      Had a good time in the pool

      Date of stay: September 2018
      • Trip type: Travelled with friends
        • Value
        • Cleanliness
        • Service
      Thank Roshsha
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

      Thank you very much for your ratings and your review is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the hotel, and we do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

      The Management.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 5 March 2019

      the staff are friendly, greets you warmly and the room that I had, 1221, offer fantastic view of the sea from the bed, I was lying in bed on hot afternoon with the sliding door wide open to let in the sea breeze and am be able to see the sea... without me having to go down to the beach. Definitely will come back!

      Room tip: upper floor to enjoy the view
      Date of stay: March 2019
      • Trip type: Travelled on business
        • Sleep Quality
        • Cleanliness
        • Service
      Thank manis c
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

      Thank you very much for your ratings and your review is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the hotel, and we do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

      The Management.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 28 February 2019 via mobile

      Pack of dogs almost attacked us on the supposedly private beach. Air conditioning did not work half the time for our room. Television only worked for certain channels. Staff was very kind and nice. View of the water was pleasant.

      Date of stay: February 2019
      Trip type: Travelled with family
      Thank sansans06
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

      Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

      The Management.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 20 February 2019

      I wanted to use pool area in the afternoons. Lots of sunbeds but most had been reserved with towels but no one using them!!! Saw the 'old white British' putting the towels on loungers at 7.30 am with no intention of using until later if at all. They were also reserving the sunshades.This continues even though there is member of staff on duty in the area. This is so selfish and made the eperience of using pool area unpleasent. We all pay the same price so why do these people feel they have aditional rights? This has not happened in other hotels I have used in Penang and will be the only reason why I would not return.

      Room tip: Nice views of sea
      Date of stay: February 2019
      • Trip type: Travelled as a couple
        • Location
        • Cleanliness
        • Service
      Thank michelle t
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

      Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

      The Management.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 15 February 2019 via mobile

      Four NZ Masters Games athletes found this accommodation ideal for our needs. Breakfasts and some evening meals were varied and nutritious. Rooms had pleasant views of the sea and local fishing boats.The large swimming pool was appreciated after sporting days. Travel by bus or taxi to sports, shops and scenic outings was cheap and easy to organise.staff and other guests were friendly and helpful
      .We really enjoyed our stay at the Copthorne.

      Date of stay: September 2018
      Trip type: Travelled as a couple
      Thank yas4321
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

      Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

      The Management.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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