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34 - 39 of 893 reviews
Reviewed 24 April 2019 via mobile

Not much of anything. Rooms r old n v basic. Bfast was awful, we only ate once despite it being included in the room rate. Whole hotels looks like a smthg from a 70s movie. Would rather stay at an air BnB for the same price.

Date of stay: December 2018
Trip type: Travelled as a couple
3  Thank 96shanta
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

The Management.

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Reviewed 13 April 2019 via mobile

I stay in Junior Suite, the room is so huge. The price for the room is beyond reasonable. I get to watch the sunrise. The hotel located nearby many attraction place. But, the hotel interior design is a bit old fashioned.

Date of stay: April 2019
Trip type: Travelled with family
Thank LiyanaRazali
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

Thank you very much for your ratings and your review is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the hotel, and we do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

The Management.

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Reviewed 19 March 2019

Well after reading reviews I was actually dreading staying at this hotel (chosen by other family members for a reunion holiday) however it wasn't as bad as many reviews made it out to be.
The location is great, right on the bus route, 10 minutes in a grab taxi to Batu ferringhi beach and the national park, or south to Gurney plaza for some shopping. Also close to local food courts and a 7/11.
The hotel itself is outdated, but our room was cleaned very well, clean linens and towels, good water pressure in the shower and the pool area was enjoyable. Certainly no mould or offensive smells etc.
We had a superior room on a higher level and enjoyed gorgeous views out over the ocean.
The breakfast buffet had a large selection and was pretty busy on weekend days, and the staff were all very helpful and friendly.

Overall it's not a fancy hotel but it is functional and a good base if you plan to be out for most of the day anyway

Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Olivia S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

Thank you very much for your ratings and your review is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the hotel, and we do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

The Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2019

Firstly the pros - The staffs working in this hotel were awesome. May it be the bellhops, front desk, restaurant, lifeguards, maintenance etc. I would give them five stars.Smiles and friendly all the way. Commendation for their staffs for putting up with guests. Rooms - my room's air-conditioning was in poor state. First night was a sleepless night. Informed front desk, not much difference after that. Informed again the second day, the maintenance guy tried his level best with courtesy to increase my comfort level. Despite having ancient air-conditioning system, the temperature dropped slightly especially at night. Daytime it was still warm. The only saving grace for my room was the view, that's it. It was a special occasion holiday but all this nagging issues with the room was bothering us. The shower pressure was another thing, not smooth at all. The room was clean but looked aged with the furniture and fixtures. The management needs to look into seriously upgrading their rooms based on their pricing. The towels had mouldy odour. The pool was excellent but crowded at certain hours. Please change or dispose worn or torn pool towels. Gives bad impressions to guests. The bed was so so bcoz mattress felt a bit hard. With so many hotels and lodging available in penang, the management of this chain needs to look into their infrastructure and rooms in order to attract guests and looking at the prices, its not worth the money for the room. Seriously refurbishment needed

Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Gopi1667
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

The Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2019

I came in the evening with my friend for check in.Room was cleaned and comfortable and quiet. The staff was very helpful.

The complementary breakfasts were an unexpected pleasure

Had a good time in the pool

Date of stay: September 2018
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Roshsha
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

Thank you very much for your ratings and your review is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the hotel, and we do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

The Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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