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Erphan3dhi
Medina, Saudi Arabia

Very Basic

3.0 of 5 bubblesReviewed 23 Jun 2019
We stayed only one night as had to take flight from penang to langkawi. booked 2 rooms. stay was comfortable. Breakfast was basic. If we were to stay 2 or more nights, we might have chose a different property.
Date of stay: January 2019
Room Tip: higher floor with views
Trip type: Travelled with family
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this review
Responded 26 Nov 2019
Thank you very much for your ratings and your review is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the hotel, and we do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

The Management.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      Reviews (893)
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      32 - 37 of 893 reviews
      Reviewed 5 June 2019

      This hotel has great views, lovely big pool, and that’s about it. Extremely tired and putting bandaid fixes on things that need major attention and replacement isn’t working. Breakfast was beyond dreadful, I even had to bring the staff over to point out the fresh fruit was not fresh and actually smelt bad. We ate at lively cafe over the road instead.
      Bath had been recently Painted if you can believe it and as soon as we filled it the paint peeled and started coming off in chunks. Safe wouldn’t work twice!
      Staff are very patient to put up with the complaints they must get constantly.
      Great little collection of nearby restaurants and convenience stores were brilliant though.

      Date of stay: May 2019
      • Trip type: Travelled as a couple
        • Value
        • Rooms
        • Service
      2  Thank jacquiel62
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

      Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

      The Management.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 6 May 2019

      Pro
      Its a very nice place and cosy hotel to visit
      Luxury looks and elegant

      Cons
      - Food are not meet expectation ( breakfirst )
      - Not able to swim in the private beach due to Jellyfish and the seaside is dangerous ( due to twister on April 2019 )

      Room tip: Very cosy and luxury place
      Date of stay: May 2019
      • Trip type: Travelled with family
        • Rooms
        • Cleanliness
        • Service
      Thank eqlsquare
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

      Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

      The Management.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 24 April 2019 via mobile

      Not much of anything. Rooms r old n v basic. Bfast was awful, we only ate once despite it being included in the room rate. Whole hotels looks like a smthg from a 70s movie. Would rather stay at an air BnB for the same price.

      Date of stay: December 2018
      Trip type: Travelled as a couple
      3  Thank 96shanta
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

      Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

      The Management.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 13 April 2019 via mobile

      I stay in Junior Suite, the room is so huge. The price for the room is beyond reasonable. I get to watch the sunrise. The hotel located nearby many attraction place. But, the hotel interior design is a bit old fashioned.

      Date of stay: April 2019
      Trip type: Travelled with family
      Thank LiyanaRazali
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

      Thank you very much for your ratings and your review is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the hotel, and we do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

      The Management.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 19 March 2019

      Well after reading reviews I was actually dreading staying at this hotel (chosen by other family members for a reunion holiday) however it wasn't as bad as many reviews made it out to be.
      The location is great, right on the bus route, 10 minutes in a grab taxi to Batu ferringhi beach and the national park, or south to Gurney plaza for some shopping. Also close to local food courts and a 7/11.
      The hotel itself is outdated, but our room was cleaned very well, clean linens and towels, good water pressure in the shower and the pool area was enjoyable. Certainly no mould or offensive smells etc.
      We had a superior room on a higher level and enjoyed gorgeous views out over the ocean.
      The breakfast buffet had a large selection and was pretty busy on weekend days, and the staff were all very helpful and friendly.

      Overall it's not a fancy hotel but it is functional and a good base if you plan to be out for most of the day anyway

      Date of stay: January 2019
      • Trip type: Travelled as a couple
        • Sleep Quality
        • Cleanliness
        • Service
      Thank Olivia S
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

      Thank you very much for your ratings and your review is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the hotel, and we do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

      The Management.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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