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Quest38378699960

Stayed everytime we went to Penang

5.0 of 5 bubblesReviewed 27 Jun 2019
Firstly extremely friendly and helpful staffs, F&B was fab, our hotel room facing the sea is another nice eperience. The beach front is so close to comfort with swimming pool overlooking the sea and we have great family time. Hotel is close by to many eateries and local transport. My fav place of all time
Date of stay: December 2018
Trip type: Travelled with family
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this review
Responded 26 Nov 2019
Thank you very much for your ratings and your review is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the hotel, and we do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

The Management.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    30 - 35 of 893 reviews
    Reviewed 26 June 2019 via mobile

    The services not comparable to the price. The beach opening is a sham as it is a small patch open for a particular duration everyday. Batu ferringhi is a better beach compared to tanjong beach. The central AC was too cold and even affected the room temperature even after you switched off the room AC

    Date of stay: June 2019
    Trip type: Travelled as a couple
    Thank tanvisaran
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

    Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

    The Management.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 24 June 2019

    We stayed only one night as had to take flight from penang to langkawi. booked 2 rooms. stay was comfortable. Breakfast was basic. If we were to stay 2 or more nights, we might have chose a different property.

    Room tip: higher floor with views
    Date of stay: January 2019
    • Trip type: Travelled with family
      • Location
      • Sleep Quality
      • Service
    Thank Erphan3dhi
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

    Thank you very much for your ratings and your review is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the hotel, and we do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

    The Management.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 5 June 2019

    This hotel has great views, lovely big pool, and that’s about it. Extremely tired and putting bandaid fixes on things that need major attention and replacement isn’t working. Breakfast was beyond dreadful, I even had to bring the staff over to point out the fresh fruit was not fresh and actually smelt bad. We ate at lively cafe over the road instead.
    Bath had been recently Painted if you can believe it and as soon as we filled it the paint peeled and started coming off in chunks. Safe wouldn’t work twice!
    Staff are very patient to put up with the complaints they must get constantly.
    Great little collection of nearby restaurants and convenience stores were brilliant though.

    Date of stay: May 2019
    • Trip type: Travelled as a couple
      • Value
      • Rooms
      • Service
    2  Thank jacquiel62
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

    Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

    The Management.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 6 May 2019

    Pro
    Its a very nice place and cosy hotel to visit
    Luxury looks and elegant

    Cons
    - Food are not meet expectation ( breakfirst )
    - Not able to swim in the private beach due to Jellyfish and the seaside is dangerous ( due to twister on April 2019 )

    Room tip: Very cosy and luxury place
    Date of stay: May 2019
    • Trip type: Travelled with family
      • Rooms
      • Cleanliness
      • Service
    Thank eqlsquare
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

    Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

    The Management.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 24 April 2019 via mobile

    Not much of anything. Rooms r old n v basic. Bfast was awful, we only ate once despite it being included in the room rate. Whole hotels looks like a smthg from a 70s movie. Would rather stay at an air BnB for the same price.

    Date of stay: December 2018
    Trip type: Travelled as a couple
    3  Thank 96shanta
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Copthorne_Penang, Manager at Orchid Hotel Penang, responded to this reviewResponded 26 November 2019

    Thank you very much for your ratings and your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our sincere apologies on this matter and your feedback has been channeled to relevant departments for rectification. We do take pride in serving our guests’ needs the best way we can accommodate. We look forward to welcoming you here again soon.

    The Management.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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