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“Very good! Nice & clean hotel by the beach!”

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Four Points by Sheraton Penang
Ranked #1 of 6 Hotels in Tanjung Bungah
Reviewed 19 September 2017

I would have loved to give this hotel a full 5 stars if not for some of these small issues:

1) Check in was ok, considered quick. Had hoped for a complimentary upgrade to a seaview room. Despite being an SPG member, I was denied this and asked to pay RM80-90/night for the upgrade. The hotel was clearly not fully occupied and an upgrade would have made one more happier guest.

2) Local tax of RM3/night. This was not mentioned at all during check in. Collected when we were in a hurry to check out at 4am, as we had to catch an early morning flight.

3) Smallish room with a surprisingly small toilet. Had the twin sharing with 2 "oversized" beds. I'd say the size of the beds are what the Asians call a semi-double bed?

4) Smoke smell every night in our non-smoking rooms! We had to call Reception to complain but the same thing happens every night.

5) Gym equipment old, torn & rusty. Limited no. of functioning equipment.

Having said all the above, we did have a good comfortable stay here & loved the beach front.

May not recommend to first time visitors as it is located far from the World Heritage Site area (a 15-40 mins drive depending on traffic). 40-50 mins drive away from the airport.

  • Stayed: September 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank yenbenji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 September 2017 via mobile

The hotel is a bit out of the way to any other attractions. It's back is facing a nice view beach. But forget about swimming or dipping in the sea water, as it is a bit polluted and dirty.

The hotel did provide a good service though. House keeping is very prompt and the front reception is clean and airy. Try to get the sea view rooms.

You can enjoy the swimming pool and gym. The gym equipment is a bit run down.

I cant comment on the FnB as we did not dine in.

The hotel provide a free shuttle service to Batu Ferringi. You need to book the seats earlier. We took the 7pm ride to Batu Ferringi, hoping to catch the sunset there but it was a bit dark when we arrived. Its abt 15 mins drive. The driver drop us at a local gas station and would pick us up at the same spot at 9pm. Overall there is nothing really much to do there. Just having dinner and shop around for souvenirs at the roadside nightmarket. Lots of tourists. One thing i wanted to say...the shuttle driver was chatting on his handphone while driving all the way back to the hotel. It was quite improper.

I give it a 4 star. Just a decent standard hotel......nothing to shout about.

Stayed: September 2017, travelled with family
2  Thank ScissorhandsEd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2017

This was a second visit too this hotel to celebrate my sister's birthday.
Plus Points
Room was spacious, clean & well maintained. World class duvet
F&B was excellent - plenty of choices for breakfast
Beautiful sea view
Great facilities
Minus points
Check in service was lagging although it was after 3pm
Designated smoking area not proper

I hope the hotel could follow strict no smoking policy especially at the lobby area for the convenience of everyone.

Room Tip: Sea view rooms
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  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Sen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2017

A Nice hotel by the beautiful beaches of Batu Ferringhi gives all guests a panoramic views of the sea and hills around. A convenient location for guests to move around the beaches, street shopping and cheap & goo local food.

Room Tip: Overlooking the beach
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  • Stayed: August 2017, travelled with friends
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1  Thank maj0ra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2017

Everyone need to pass by the designated smoking area before accessing to the beach. The outdoor buffet area is so close to the smoking area and you can also enjoy the smoke while eating, same if you lie down on the beach. The management need to relook into the designated smoking area -> it may be far away at the car park but definitely not near to the beach which is really silly - the beautiful beach spoil with the smoke.

Furthermore, the management will need to guard the pool area where people still smoke and bring foods for the kids while they are inside the swimming pools. Some crowd may be the issues, but tight policy and routine check by the management is expected.

Room Tip: Avoid the hotel if you hate smokes as it will spoil your holiday
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  • Stayed: September 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank EY C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPPenang, General Manager at Four Points by Sheraton Penang, responded to this reviewResponded 5 September 2017

Dear EY C,

Thank you for taking the time to share your recent experience at the Four Points by Sheraton Penang with us.

Your valued feedback highlighted a number of areas for improvement that I have since shared with my team, our sincere apologies for the inconveniences.

Once again, thank you for providing feedback that will ultimately help to improve our procedures and effectiveness. We hope you choose to stay with us again whenever your travels bring you back to Penang so that we can provide you with an experience that not only meet, but exceed your expectations.


David Scully
General Manager
Four Points by Sheraton Penang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Penang

Address: 505 Jalan Tanjung Bungah, Tanjung Bungah, Penang Island 11200, Malaysia (Formerly Tanjung Bungah Beach Hotel)
Region: Malaysia > Penang > Penang Island > Tanjung Bungah
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Tanjung Bungah
Price Range: RM241 - RM432 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Penang 4*
Number of rooms: 220
Official Description (provided by the hotel):
Enjoy the uncomplicated comforts in any of our 220 welcoming guest rooms and suites, where you’ll find everything you need to feel at home; some have outstanding views of the Malacca Strait. Enjoy free bottled water daily and stay connected with free wireless High Speed Internet Access. ... more   less 
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Also Known As:
Tanjung Bungah Beach Georgetown
Hotel Tanjung Bungah Beach
Four Points By Sheraton Penang Tanjung Bungah

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