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Reviews (1,217)
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All reviewsspg memberocean frontbatu ferringhiin room dininggurney drivesea breezefood courtlimited parkingparking spacef bbeach viewcomfortable staygeorge townnice viewlobby areabreakfast spreadnight market
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Reviewed 19 September 2017 via mobile

The hotel is a bit out of the way to any other attractions. It's back is facing a nice view beach. But forget about swimming or dipping in the sea water, as it is a bit polluted and dirty.

The hotel did provide a good service though. House keeping is very prompt and the front reception is clean and airy. Try to get the sea view rooms.

You can enjoy the swimming pool and gym. The gym equipment is a bit run down.

I cant comment on the FnB as we did not dine in.

The hotel provide a free shuttle service to Batu Ferringi. You need to book the seats earlier. We took the 7pm ride to Batu Ferringi, hoping to catch the sunset there but it was a bit dark when we arrived. Its abt 15 mins drive. The driver drop us at a local gas station and would pick us up at the same spot at 9pm. Overall there is nothing really much to do there. Just having dinner and shop around for souvenirs at the roadside nightmarket. Lots of tourists. One thing i wanted to say...the shuttle driver was chatting on his handphone while driving all the way back to the hotel. It was quite improper.

I give it a 4 star. Just a decent standard hotel......nothing to shout about.

Stayed: September 2017, travelled with family
2  Thank ScissorhandsEd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2017

This was a second visit too this hotel to celebrate my sister's birthday.
Plus Points
Location
Room was spacious, clean & well maintained. World class duvet
F&B was excellent - plenty of choices for breakfast
Beautiful sea view
Great facilities
Minus points
Check in service was lagging although it was after 3pm
Designated smoking area not proper

I hope the hotel could follow strict no smoking policy especially at the lobby area for the convenience of everyone.

Room Tip: Sea view rooms
  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Sen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2017

A Nice hotel by the beautiful beaches of Batu Ferringhi gives all guests a panoramic views of the sea and hills around. A convenient location for guests to move around the beaches, street shopping and cheap & goo local food.

Room Tip: Overlooking the beach
  • Stayed: August 2017, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank maj0ra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2017

Everyone need to pass by the designated smoking area before accessing to the beach. The outdoor buffet area is so close to the smoking area and you can also enjoy the smoke while eating, same if you lie down on the beach. The management need to relook into the designated smoking area -> it may be far away at the car park but definitely not near to the beach which is really silly - the beautiful beach spoil with the smoke.

Furthermore, the management will need to guard the pool area where people still smoke and bring foods for the kids while they are inside the swimming pools. Some crowd may be the issues, but tight policy and routine check by the management is expected.

Room Tip: Avoid the hotel if you hate smokes as it will spoil your holiday
  • Stayed: September 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank EY C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FPPenang, General Manager at Four Points by Sheraton Penang, responded to this reviewResponded 5 September 2017

Dear EY C,

Thank you for taking the time to share your recent experience at the Four Points by Sheraton Penang with us.

Your valued feedback highlighted a number of areas for improvement that I have since shared with my team, our sincere apologies for the inconveniences.

Once again, thank you for providing feedback that will ultimately help to improve our procedures and effectiveness. We hope you choose to stay with us again whenever your travels bring you back to Penang so that we can provide you with an experience that not only meet, but exceed your expectations.

Sincerely,

David Scully
General Manager
Four Points by Sheraton Penang
david.scully@fourpoints.com
6043718800

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2017 via mobile

A pretty nice hotel that gives you good value for your money. Rooms are a bit small, but with a modern feel. The location is a bit off, and it will take you about 20 minutes in a cab to Georgetown and 15 minutes to Batu Feringghi depending on traffic.

Stayed: August 2017, travelled with family
1  Thank becchr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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