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Review Highlights
Excellent 10/10

Just a quick well deserved 5 star review for all the staff at condor we missed the boat from St... read more

Reviewed 1 week ago
Maps733162
Condor Cool

Good communication when our ferry had to be cancelled due to bad weather and an alternative option... read more

Reviewed 4 weeks ago
richardlE2843FA
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All reviews club class car deck st malo difficult times horizon lounge superior cabin the duty free shop difficult circumstances great journey rough seas channel islands relaxing journey loading and unloading comfortable trip calm sea return journey excellent trip
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Reviewed 5 October 2021 via mobile

FIO your suitcases are deposited through departures when they appear to put in the hold in a crate as we never saw them until we arrived in Guernsey when we collected them nearly stacked in a stationary conveyor belt as you proceed to travel tracking procedure. Easy if you follow the online procedure 48 hours before arrival.

All went relatively smoothly until we boarded the seat planning due to Covid was weird my husband and I were seated separately on the boat after 38 years of being blissfully happily married only the liberation separated us in different sections. We sat together but a guy insisted on taking up his allocated seat next to me. I have no desire to be seated next to a total stranger sharing only God knows what. There were many unoccupied seats which we eventually used - found others with one seat number for two bums. Must be a island thing.

Crossing could have been smoother watching passengers carrying trays of food as if they were one over the top was amusing.

Were late leaving Poole.

Date of experience: October 2021
Thank flora003
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 4 October 2021 via mobile

The disembarkation was awful. All the foot passengers stood in the way of car passengers . This was because there was not an announcement. The sandwiches were nice. The staff were very good, there was a disabled lady that they helped down from the horizon lounge. The lounge itself is not worth paying for.

Date of experience: October 2021
Thank Mancity1963
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 4 October 2021 via mobile

Horrible bumpy ride to Guernsey on 27th September due to heavy swell. My wife was very ill but the Condor staff did their best to comfort her all the way on the 3 hour crossing. Mayhem caused by covid 19 on arrival took 1 1/2 hours to clear the port !

Date of experience: September 2021
Thank Colin D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 24 September 2021

Travelled to and from Guernsey with Condor and overall this was a very good experience. The ferry was well managed by staff both on the car deck and the main cabins with plenty of space and a very smooth crossing both ways. Glad to see that they have also made the boat non smoking throughout (including outside) which, for me, makes the experience all the better. Club class cabin was quiet and comfortable and reasonable value as an extra. Only slight downside was the pre sailing communication which was rather unclear on the time to be at the terminal (especially for the Poole departure) with the final message being received only around 4 hours before departure and making it very tight to arrive in time. None the less the experience overall was positive and we will certainly travel with them again when we visit the islands.

Date of experience: September 2021
Thank GTSSurrey
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 20 September 2021

Good service outbound and return - I'm not happy that they have stopped the smoking outside - Premium seating a bit too expensive.

Date of experience: September 2021
Thank Hazel1911
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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