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Holiday Inn Taunton M5, Jct. 25
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Reviews (745)
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All reviewshealth clubswimming poolduty manageron arrivalwi fireception staffwe've stayeddouble bedevening meallounge areawest countryfamily roomstayed one nightgood nights sleepbreakfast was excellentcooked breakfastyogurt
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34 - 39 of 745 reviews
Reviewed 2 December 2017

Was booked in here via work, rather than a free choice, but it was fine. Comfortable room, everything worked and was clean. Breakfast etc. was adequate rather than memorable. Staff were polite and helpful. Location is ideal, immediately off the M5 junction 25, easy parking and there are onsite leisure facilities, which I didn't use. Didn't eat here, looked quite pricey for what you get and other options nearby. One irritating thing was that Wi-Fi was appallingly slow!

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
1  Thank memberRossonWye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gavin E, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this reviewResponded 5 December 2017

Dear Guest

Thank you for your recent review. Firstly please accept my sincere apologies with respects to the wifi, I wasn’t aware of any other feedback regarding its speed, but will take a look at it, thank you also for your positive comments regarding the facilities and staff, I will ensure this is shared amongst them.

Kind Regards

Gavin

Gavin Ethridge
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2017

Situated just off the M5 by a busy roundabout, however the road noise was minimal. Excellent night's rest in a clean and well presented room. Dinner, first class and breakfast was worth getting up for. (Had to miss lunch) Staff pleasant and friendly, could not do enough to ensure your enjoyment during your stay. Monitored car park so ensure your registration is entered at reception.

  • Stayed: November 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gavin E, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this reviewResponded 5 December 2017

Dear Guest

Thank you for taking the time and effort to leave a review following your recent stay with us, I was delighted to note the hotel met your needs and would like to thank you for your kind feedback regarding the staff.

Kind Regards

Gavin

Gavin Ethridge
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2017

More than just the friendly & informative check in with plenty of genuine smiles, the staff here really went the extra mile to make sure we had the best stay. After being let down by three taxi firms, the staff were so concerned we would miss our appointment that Beth personally gave us a 15 minute lift to our destination, approved by Lindsay, the duty manager. Beth and Lindsay really made sure that we had the best stay, working extra late after the shift and then were in again the next morning - they really made the trip memorable due to their kindness, something quite rare today!

  • Stayed: November 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank tomjeffery82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gavin E, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this reviewResponded 5 December 2017

Dear Guest

Many thanks for your recent review, I was delighted to read the team went above and beyond, the hotel is lucky to have Lindsay and Beth work here, Ill ensure this excellent review is shared with them.

Kind Regards

Gavin

Gavin Ethridge
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2017

Came here for an annual presentation Ball, benefitted from great family room rate, staff were genuinely friendly even though the kids in the group were a rowdy bunch bunch. Food was fab - set menu for dinner then great choice for breakfast. Swimming pool facility clean and warm

Room Tip: Power shower great but not contained by shower door panel and a lot of water ended up on the bathroom floor.
  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Jocelyn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TNTSSGM, Guest Liaison at Holiday Inn Taunton M5, Jct. 25, responded to this reviewResponded 30 November 2017

Dear Jocelyn

Thank you for taking the time to review our hotel following your recent stay to attend an annual presentation Ball. I am delighted to read that you enjoyed your stay and most of all that you found the staff to friendly and helpful. This is always great to read. We do hope you will come back and visit us again when you are next in the area.

Your sincerely

Emma Hughes
Guest Liaison Manager

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Reviewed 27 November 2017

I had a meeting at the Holiday Inn Taunton.
I parked in the Hotel Carpark as I have always done in the past.
This time however some 7 days later i recived a £60 parking fine.
I enterd the side door entrance and am not aware of any notice letting me know about registering my car.
I have four big events next year, If i have to pay this fine, it will not be held in this Hotel.
Surely there has to be a better way to control parking.

Stayed: October 2017, travelled on business
Thank 80patrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TNTSSGM, Guest Liaison Manager at Holiday Inn Taunton M5, Jct. 25, responded to this reviewResponded 28 November 2017

Dear Patrick

Thank you for taking the time to review the hotel following your recent experience. Please accept my sincere apologies that you received a parking fine while you attended a meeting at the hotel. The car parking has now been in place for over 3 years. We have so many things in place to try and make our guests aware that they need to register their cars when they use the car park. There are 21 signs in the car park asking you to register your can at the hotel, there are 2 black boards in each entrance asking your to register your car. Signage up all around the hotel and on all the tables in the lounge and all the meeting rooms. Unfortunately we still seem to have problems with guest not registering their cars. Please can you get in touch with me direct and I will go back to the company that deals with the car parking and see if we can get this resolved for you. My email address is hr@hitauntonhotelm5.co.uk.

Your sincerely

Emma Hughes
Guesty Liaison Manager

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