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“Great lunch”

Quays, Hungry Horse
Ranked #19 of 146 Restaurants in Basildon
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Restaurant details
Dining options: Breakfast, After-hours, Reservations
Description: Quays is part of the Hungry Horse pub brand, with an outstanding reputation for great value food and drink, a warm welcome, and regular entertainment. So whether you want to watch sports, have a meal, or enjoy a pint with mates, you'll always be welcome - so pop down and tuck in! Whatever you're hungry for, come hungry
Reviewed 3 weeks ago

Just dropped in for lunch with a friend and grandson. There was enough variety for us all to have a favourite.

    • Value
    • Atmosphere
    • Service
    • Food
Review collected in partnership with Greene King
Thank Celtic-critic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judy P, General Manager at Quays, Hungry Horse, responded to this reviewResponded 2 weeks ago

Thank you for your 5 star review. We hope to see you again soon here at The Quays.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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13 - 17 of 473 reviews

Reviewed 3 weeks ago via mobile

After visiting here in January and had bad service thought we would give you another chance to gain our confidence.
Got a table straight away. Ordered a drink that was it our waitress NEVER came back to take our order , she said she would !!! But then showed up and took the drinks and food order for the table near us that had just sat down. We had sat there for 30 mins. Very Very poor customer service. So yes we left the drink and walked out. Judy piper the manager said we should let her know we were there so she would make sure we were looked after . We never got the chance to speak to any one as we were Completely Ignored.

I would like to see your excuse for this..

You completly ruined a special birthday meal.

Thank Carol A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judy P, General Manager at Quays, Hungry Horse, responded to this reviewResponded 2 weeks ago

Please can you call me again so I can make this right. I am so upset that you have had 2 bad experiences with us.
Judy 01268-202221

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Reviewed 3 weeks ago

Arrived 7pm, didn't get starters till after 8pm. Mushrooms were warm not hot, and cheese garlic bread very stodgy. Steaks werent cooked as asked for and were tough and grisly, chips were well done, couldn't put fork through them, peas dry looking as they'd been left on warming plate. The beef pie crust was black and so hard on the edges. We were going to give up waiting for our desserts and should have gone with our sixth sense! The jam roly poly was just a lump of unappetising thick suet pudding with very little custard or jam! Very unusual for me not to have dessert but opted for coffee. Should've given this a miss too as it was lukewarm. All in all, would not recommend nor will be returning.

Thank Christine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judy P, General Manager at Quays, Hungry Horse, responded to this reviewResponded 2 weeks ago

We are so sorry to hear you had a bad experience with us at the Quays.
Please can you contact the General Manager Judy Piper on 01268-202221 to discuss this further.

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Reviewed 3 weeks ago

Smashing three course meal for us pensioners Only £6 a head.Lubbly Jubbly definitely will visiting this place again

Thank ray9143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judy P, General Manager at Quays, Hungry Horse, responded to this reviewResponded 2 weeks ago

Thank you for your 5 star review. We are glad you had a great time and we hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Visited the Quays recently as heard of the revamp. And pleasantly surprised jow lovely it is. Menu still good old fashioned pub grub but that's what we wanted. Our Server Jade was so lovely prompt and very helpful. Gave us some much needed help when we needed to get somewhere. Thank you again. Lovely place will be back again. Annie

Thank Annie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judy P, General Manager at Quays, Hungry Horse, responded to this reviewResponded 3 weeks ago

Thank you very much for your lovely comments we have passed them onto Jade. Glad you enjoyed your visit. Hop to see yo again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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