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Premier Inn Basildon (Festival Park) Hotel
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Reviews (416)
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All reviewsfestival parkthe pubnext doorfayre and squaresat navthe usual high standardshort walkno liftbowling alleycar parkno air conditioningspacious roomleisure parkbreakfast is servedgreat roomlovely staffgood nights sleep
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90 - 95 of 416 reviews
Reviewed 10 December 2016 via mobile

Went here recently with my family and booked 2 family sized rooms. We turned up late but staff were very kind at reception. We went in and both rooms were clean and tidy apart from the couple of cherios under one of the master beds. We were in rooms 7 and 9 when at night we heard extremely loud disco music from outside. It was so loud we could all sing along word to word. We called up reception and they said it would be ending at 12a.m; eventually the music stopped at 12:14 and we then had a good sleep. We were told that the disco was every Friday so if you have family ask for a room far from the pub. Apart from that the beds were very comfy and service was good.
And one last thing the windows might as well not be there with the amount of noise it lets through when shut.

Stayed: December 2016, travelled with family
1  Thank Louis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Premier Inn Team at Premier Inn Basildon (Festival Park) Hotel, responded to this reviewResponded 13 December 2016

Hi Louis,

Thank you for taking the time to review our Basildon (Festival Park) Hotel.

I am very sorry to hear you did not have a great stay with us due to the music from outside your window.

Our rooms are fully insulated to prevent an much noise as possible so I apologise you were disturbed on this occasion. I would like to assure you that your comments have been discussed with the team members responsible for monitoring and managing noise incidents to ensure your experience is not repeated.

Thank you for speaking to the team about this, I apologise it disturbed your sleep. I hope the team were able to resolve this for you under our Good Night Guarantee.

Once again I am very sorry for the disappointment caused and hope to welcome you to one of our other hotels in the future.

Kind regards,

Rebecca

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2016

Been back three times with my partner always a nice place to get away for a little break would recommend to anyone and its situated amongst pubs clubs and restaurants so lots of variety for all ages and very welcoming too rooms are lovely

  • Stayed: November 2016, travelled as a couple
    • Value
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Review collected in partnership with premierinn.com
Thank leev784
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2016

Good hotel. As a family, the room exceeded our expectations considering other hotels we have checked in before. The location is not easily located especially if you arrive at night. Need for sign post.

  • Stayed: November 2016, travelled with family
    • Value
    • Location
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Review collected in partnership with premierinn.com
Thank Swamba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2016

Tucked away at back of site, worth finding, very good room comfortable clean & warm, very welcoming, helpful staff, short walk to nearby restaurant for evening meal & breakfast, will certainly stay again.

Stayed: November 2016
Thank elrond49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2016

A little hard to find as it was behind the Travelodge, but once found was very pleased with the hotel, pub and grounds. Staff very welcoming, rooms very clean. Would definitely stay here again if needed to be in this area.

  • Stayed: November 2016, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
Thank Mandyegerton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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