The Premier Inn was as expected in terms of the usual standard one would expect. Clean room, good polite staff.
I stayed in one of their accessible rooms, which for a disabled person was a long way from the door. It's actually the furthest room from all fire exits. The bathroom has loads of handles just not in the right place. Had noway of climbing into the bath for a shower. ( been better designed in other Premier Inns.) But my biggest problem was the alliance they have made with the Swan Inn next door to provide breakfast. Off course you might think you could get an evening meal as well. But No.
Got to book in advance ( not told one the Premier web site when booking your room ) then couldn't book. The Swan's web wasn't working. Told by Premier staff you should be able to walk in? Got meet with rude staff at the Swan. "We don't do walk-in". Explained that couldn't book, just driven over 4 hours and want something to eat. We are staying next door at the Premier Inn. The reply. "We don't deal with that sort, you need to leave". Wait, I have to book breakfast with you don't I ? " oh very well".
The staff at Premier Inn helped sort a take out that night. We then got a message at 11.30pm that the Swan had cancelled breakfast for the morning.
I couldn't get breakfast for the second morning either.
Premier Inn need to look at these alliances for your food support. The Swan Inn was terrible. The worst customer service ever.
