Stayed here on a Sunday and Monday night for a friends wedding. Was charged £104 per night and generally left very dissapointed. The staff were pretty uninspiring throughout the wedding and left the bride and groom to fix a lot of niggly problems. There was no real management or direction around the wedding from the staff either.
The room itself was tiny and very dated, with a bit of a stale sort of smell. Facilities were adequate but where the television was placed you couldn't see it from the bed. I also had to wait about 3 hours after requesting an iron before helping myself to one as it wasn't sent.
The morning we checked out there was building work going on which started at around 7am seemingly right outside our room which, the morning after the wedding, was not much fun. I called down to reception but the lady on the end of the phone said 'it wasn't work being done on the hotel' and didn't really care.
Before checking out some friends of ours told us what they had paid for the two nights which was a lot cheaper than our bill, when we enquired at reception about this the lady stated that it was because we had used an 'outside booking agency' - we had booked directly through the hotels website!
The lady also seemed pretty uninterested in my complaints about the building noise.
All in not a great experience which is a shame because the lobby and bar areas are nice and the gardens too but I will definitely not stay here again, not worth the money.
- Official Description (provided by the hotel):
- The Chase Hotel in Ross-on-Wye is a Georgian Country house hotel set in 11 acres of parkland surrounded by stunning countryside. The hotel has been refurbished to reflect an up to date feel which blends sympathetically and seamlessly with the period charm and features of the building, enabling guests to relax and enjoy their stay in comfort. ... more less
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- Also Known As:
- Chase Hotel Ross On Wye