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Review of The Chase Hotel

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The Chase Hotel
Ranked #6 of 12 Hotels in Ross-on-Wye
Reviewed 9 August 2016 via mobile

Stayed here on a Sunday and Monday night for a friends wedding. Was charged £104 per night and generally left very dissapointed. The staff were pretty uninspiring throughout the wedding and left the bride and groom to fix a lot of niggly problems. There was no real management or direction around the wedding from the staff either.

The room itself was tiny and very dated, with a bit of a stale sort of smell. Facilities were adequate but where the television was placed you couldn't see it from the bed. I also had to wait about 3 hours after requesting an iron before helping myself to one as it wasn't sent.

The morning we checked out there was building work going on which started at around 7am seemingly right outside our room which, the morning after the wedding, was not much fun. I called down to reception but the lady on the end of the phone said 'it wasn't work being done on the hotel' and didn't really care.

Before checking out some friends of ours told us what they had paid for the two nights which was a lot cheaper than our bill, when we enquired at reception about this the lady stated that it was because we had used an 'outside booking agency' - we had booked directly through the hotels website!

The lady also seemed pretty uninterested in my complaints about the building noise.

All in not a great experience which is a shame because the lobby and bar areas are nice and the gardens too but I will definitely not stay here again, not worth the money.

Stayed: August 2016, travelled as a couple
4  Thank Joe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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110 - 114 of 497 reviews

Reviewed 6 August 2016 via mobile

Stayed at the Chase hotel for one night after a party celebration. I couldn't have stayed any longer because the beds were so hard there was no way of sleeping. I had asked for a mattress topper as I suffer with severe arthritis but this made no difference what so ever. The rooms were extremely small and the paper thin walls didn't stop you hearing next door and beyond.
The food was very nice which is why I gave it 2 stars. The staff too at both the party the evening before and serving us our breakfasts were really efficient and attentive a credit to the hotel. The grounds and settings are beautiful so it's such a shame they can't provide a good nights sleep.

Stayed: August 2016, travelled with friends
1  Thank Margaret W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2016

This is an excellent hotel with superb friendly , efficient, courteous staff. The room ,though small was very good and the view from it lovely. The food in Harrys Restraunt was superb and a good choice on the menu. We will definitely return.

Room Tip: Ask for a room with a view of the grounds, preferably on the top floor..
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  • Stayed: July 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank pauleter72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2016

Nice looking hotel, especially for a wedding venue. Nice courtyard at side of hotel, and garden at the back.
We were only attending the evening do, where there was a lovely bar b que, with nice selections of salads and meats.
The drink was expensive, I think paying £1.50 for a Coke poured out of a large plastic bottle is scandalously expensive!?!?!
I did not buy alcohol, so cannot comment on these prices.

  • Stayed: July 2016, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank ioh72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2016

Live locally and have eaten here several times (often for Sunday lunch). Really nicely cooked food, good quality ingredients and well presented. Slightly more interesting vegetables, too. Service is very attentive and the dining room is smart. Attracts the older-age group (or people staying there on business during the week). Never had a bad meal there, would recommend.

Room Tip: Reviewing Sunday lunch, so no experience
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  • Stayed: July 2016, travelled as a couple
    • Location
    • Service
Thank memberRossonWye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Chase Hotel

Address: Gloucester Road, Ross-on-Wye HR9 5LH, England
Region: United Kingdom > England > Herefordshire > Ross-on-Wye
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #6 of 12 Hotels in Ross-on-Wye
Price Range: RM384 - RM680 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Chase Hotel 3*
Number of rooms: 38
Official Description (provided by the hotel):
The Chase Hotel in Ross-on-Wye is a Georgian Country house hotel set in 11 acres of parkland surrounded by stunning countryside. The hotel has been refurbished to reflect an up to date feel which blends sympathetically and seamlessly with the period charm and features of the building, enabling guests to relax and enjoy their stay in comfort. ... more   less 
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Also Known As:
Chase Hotel Ross On Wye

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