Overall the stay was great. I can't say we were welcomed warmly initially but it was pleasant enough. We were shown to our executive room which I had chosen instead of the superior because the website bills it with a larger TV and Jacuzzi bath. The TV was tiny and although it was not a massive issue I felt the room was small and if I am sold something I like to receive it. The young woman on reception was very helpful and kind and showed us another executive room, as described but it was above the rear patio and we had already been warned after booking that there was a potential for disturbance from the party taking place. I asked for an upgrade and was immediately given one to a four poster room which was much more befitting of the price I paid. The room was spacious, comfortable, had great views and the bed was very comfy. (The TV was large too!!)
We ate in the restaurant and again although the service was good it wasn't really warm or engaging. Our male server was a person of few words. The steak we had was delicious and presented nicely. However again, what was sold on the website is not was is the reality and I find this disappointing. The website advertised a 3 course table D'Hote meal included in the deal. In reality there is a £25 allowance which will cover a 3 course meal if you choose the less expensive, less table D'Hote options. We had a very nice 2 course meal and used up the allowance.
Parts of our stay were lovely and the breakfast service and food was excellent but I can't help feeling I was sold a package, an image that did not match the reality.
- Official Description (provided by the hotel):
- The Chase Hotel in Ross-on-Wye is a Georgian Country house hotel set in 11 acres of parkland surrounded by stunning countryside. The hotel has been refurbished to reflect an up to date feel which blends sympathetically and seamlessly with the period charm and features of the building, enabling guests to relax and enjoy their stay in comfort. ... more less
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- Also Known As:
- Chase Hotel Ross On Wye