Stayed here on Saturday 14th October 2017 for a family get-together after booking our room directly some months prior. Needed a family room for 2 adults and 2 young children (< 5 years old). The family room we were given on the first floor was OK, but could really do with some updating.
The family get together used Harry's Restaurant on the ground floor, and this was pretty good, starting with a cream tea during the afternoon, a great meal in the evening.
The major problem for us was the wedding disco, which although held in a function room, happened to be the ground floor right below our room. There was no mention of this at all during the booking of the room, and even during check in the staff didn't make any mention of the entertainment that would be taking place. Whilst we tried to keep the kids going till late, there was absolutely no chance of the children sleeping when the entire room was bouncing up and down from the bass line of the music until midnight. Even once the music stopped there was still a lot of noise from all the wedding guests till around 4 am. Safe to say it wasn't the greatest night for any of us.
Got even better when the whole restaurant was full at breakfast and we ended up getting a table made up outside.
The food served in the restaurant was great and the staff were good too, but as a hotel stay this was ruined by the wedding disco. The staff on reception couldn't have been less interested in our concerns, and were adamant that we must have been told when we booked the room. Think I would be looking elsewhere if I was back in Ross-on-Wye!
- Official Description (provided by the hotel):
- The Chase Hotel in Ross-on-Wye is a Georgian Country house hotel set in 11 acres of parkland surrounded by stunning countryside. The hotel has been refurbished to reflect an up to date feel which blends sympathetically and seamlessly with the period charm and features of the building, enabling guests to relax and enjoy their stay in comfort. ... more less
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- Also Known As:
- Chase Hotel Ross On Wye