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All reviews reading room overlooking the harbour dining room was full traditional hotel crab bit dated old fashioned lamb pleasant stay full scottish breakfast and dinner great room orkney isles kippers three nights shower room lovely view
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Reviewed 12 September 2017

Can be busy but friendly staff ushered us to bar next door, part of the hotel for great pub food on our first visit.
Restaurant slightly old fashioned but good food and good service for our second night's meal. Dependably good food in a comfortable restaurant.
We didn't stay there this time, but we probably should have!

Room Tip: Right on the harbour and almost in the Main Street. Great location.
Stayed: September 2017, travelled with friends
Thank Diane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2017

A classy establishment in one of the most northerly part of the U.K. Good food, excellent rooms, and first class service. Lovely location, making for a great stay, made all the better by friendly natives.

Stayed: April 2017
Thank Jack7_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2017

We stayed here as part of a Highland Experience tour. The room was comfortable. Staff at bar and restaurant were wonderful. We slept well and enjoyed walking across the street in the morning to watch the harbor. Our room was above an active bar, but closing the window was effective in damping noise. I would stay here again. The double door elevator did cause problems occasionally, but staff would dash up and take care of when needed. A member of our party was having a birthday and they made a fruit and meringue "take away" so we could celebrate on the ferry. Breakfast, very nice. We also ate an evening meal here and it was very good.

Room Tip: Away from the street
  • Stayed: July 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Gwen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2017

Decor was a bit dated in the room, you felt it had seen better days, but hotel's full of character. Good bar, good restaurant,comfy beds, reception were friendly and helpful & wi-fi in my room, good.Love the tartan stair-carpet. If I stayed again I'd definitely have a harbour view room...

Room Tip: harbour views lovely from all the front rooms. The webcam's right at the top of the building I think
  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank 660rainne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2017

waited for over five minutes to be seated despite several empty tables. Drinks order took another 5 minutes to be taken and food order another 10 minutes to be taken. We then waited 15 minutes for the food to appear.When we wanted to pay we were told to go to the till for our bill. Again we waited a good 10 minutes to be served. The woman in charge of the dining room was very unwelcoming and seemed to go out of her way to ignore customers.

Stayed: August 2017, travelled with friends
Thank Heather M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kirkwallhotel, General Manager at Kirkwall Hotel, responded to this reviewResponded 29 August 2017

We are so disappointed to read your review for our Restaurant, you will notice from other reviews on our Restaurant trip advisor listing that your experience is in no way the standard at which usually operate and in fact you will have witnessed how busy we are with many of our customers ( local and tourists) returning again and again,you will understand that they would not do so if they did not have a good time,that said we accept that you perhaps did not experience our usual warm welcome with friendly efficient service from our hard working team so please accept our most sincere apologies.

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