As a cross infection control lead I’m quite relieved this hotel is now closed in tier 4, I do feel this time could be used to research and train on how the staff on how coronavirus is spread.

For example on arrival we were met with a polite lady (with black hair who’s name I did not see on a badge) on check in who kept coughing constantly in her black cotton “mask”... Then touching her mask (with possible virus on) touching our arrival package, the pen, the computer then took our temperatures (which is also now disproven as you can carry it without a temperature and those guns are not accurate) then taking the mask down off her face etc etc but continued to tell us we couldn’t do this or that because of covid regulations........!!

Cotton masks will not save you from anything even surgical IIR masks need to be changed every 20 minutes and the viral particles can still go through the fibres... so don’t be lead to believe you are safer.

This is our first occasion that we have had a night away since the beginning of the pandemic as I have obviously been very busy in my job role and my partner was made redundant so this night away was meant to be very special.
Regular hand washing on her part would not go amiss and coughing at this time in front of customers is a bit of a concern..

Also we were told by the reception the spa would come to our room to collect us for massage but THEY DO NOT. So we are very lucky we had to go down there as there were no slippers in our room - because I’d look great in knee high boots and a bikini...... that was a bit poor - but another thing be-musingly because of Covid they can’t do.....?????!!!!!!!

It is our 3rd time staying at Carey’s manor in the past couple of years and we have always found it very enchanting. Food at the restaurants are always very nice (love the french waiter)
Love zen restaurant which is currently closed the majority of the time.

Senspa massage is very lovely, very professional. We went for a a Swedish massage which was the firmest they do apparently and it was lovely! (Maybe a little tear came out but it’s what i needed!) The spa is currently needing booking for 2 hour slots so you don’t get as good value for money as per normal times / however we did have the rooms/facilities in the spa pretty much to ourselves for that time.

Overall we would return but please keep yourselves and the public safe at this time.

We stayed the night in room 88.
The room is very worn and tired.
Masses of dust on the plug by the bed which was disgusting. Scuffs on the skirting bird and a massive mark on the ceiling.
We had no tv remote.
Just not on for the money these rooms cost.

We did however have a spa day in senspa which was lovely & dinner in the Thai which was amazing.
The room was the only disappointment.