We had problems with family members up and down 3 Stories of stairs and decided to move hotels because there was no other rooms available which was fair enough. We were then promised if the room is taken then the manager/owner would look at some sort of reimbursement which was fair play which we understood and didn’t expect the full amount of £400.
When we contacted the hotel / cottage .... yes Cottage with 3 stories !! the following Monday we were then told that the rooms were never taken .... really in Bowness ?? So we were told that no refund or reimbursement will take place and we will lose the full £400.
We travel to the lakes 6 - 8 times per year and I’ve got to say the attitude of the manager / owner was very unprofessional and threatening Safe to say we won’t be using again. An event that could of been easily resolved with the correct attitude, resolution and courtesy.More
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