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Premier Inn Durham City Centre
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US$108
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Certificate of Excellence
  • Free Wifi
  • Free Parking
Savings alert! 11% below average rates

The price you found is 11% lower than this hotel's average rate of US$121/night.

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US$126
US$105
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  • Free Wifi
  • Restaurant
Savings alert! 25% below average rates

The price you found is 25% lower than this hotel's average rate of US$140/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

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Reviews (1,774)
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All reviewsmulti storeycar parkbars and restaurantsgala theatremarket squarereduced ratemeal dealdurham city centreexcellent locationbudget hotelgood nights sleepbuilding workthe rivernight's sleeproom was clean and comfortableexcellent value for moneyshort stay
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1,335 - 1,340 of 1,774 reviews
Reviewed 11 December 2012

Commendations: quality of food and value for money in the Restaurant, coupled with excellent service from staff serving the meals--all locals.
Comfortable beds and good quality pillows. Well equipped rooms.
Mince pies and mulled wine in Reception was a welcoming gesture.

Needing attention: the noise is an issue. Passing party goers outside in the early hours, and, as 126 is directly above the hotel kitchen the smell of food being cooked and the noise of kitchen extractor fans serves as an alarm clock whether or not you want to be woken up at 6.3oam on a Sunday morning. A pity, as it marred an otherwise enjoyable stay.
Better directions to the nominated Car Park behind the hotel would also help. We parked on the public car park opposite the hotel which was more convenient.

  • Stayed: December 2012, travelled with friends
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2  Thank ElsieFromShropshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2012

Stayed two nights at Durham City Centre Premier Inn and found it very clean and comfortable, great size bed and all facilities needed for a short stay. Price paid was also very reasonable. Premier Breakfast was very good, lots to choose from. Staff were very friendly and explained everthing thoroughly. It was in a good location, near to centre of town so not too far to walk to shops, pubs, etc.

Room Tip: odd numbered rooms seemed to be above taxi rank and a bit noisy at night when pubs came out, etc but quietened down after a while and sleep wasnt disturbed through the night
  • Stayed: December 2012, travelled as a couple
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Thank R0se1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 December 2012

I love premier inn, and stay frequently due to work. But after a 2 night stay this week at the centre of Durham premier inn, I may not stay again. Car parking expensive, plus I had to walk from the multi storey which as a single female late evening in blizzard conditions I felt unhappy with, then I paid for Internet, which has moved to a very useless provider, and doesn't work according to the rest of the hotel and me. Lovely person who dealt with my call - (the new provider which cost me 20p per minute)and at the end of the call cost more than the 3 quid broadband! And it still didn't work . Caused problems as I was staying 2 nights. Had issues with reception staff who were trainees who said I would only be allowed to stay one night in the same room, then I would have to move for the 2nd night?? Final moan, soap dispenser hanging uselessly off the wall in bathroom, and no-one could be bothered to del with it.

Room Tip: Maybe stay in the premier inns not in the centre of Durham
  • Stayed: December 2012, travelled on business
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2  Thank judy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitbread-77, Naina - Social Media at Premier Inn Durham City Centre, responded to this reviewResponded 10 December 2012

Thank you for your review.

At Premier Inn our main objective remains to deliver a high level of customer service in all our establishments. We apologise for the service you experienced at our hotel.

Your comments have been noted and will be duly investigated by both Head Office and the Management Team at our hotel.

Please be assured at Premier Inn we take the service provided to all our guests very seriously and your feedback will be duly followed up.

Once again thank you for taking the time to review your stay we do hope that we can welcome you back to Premier Inn in the future.

Naina

Social Media Team,
Whitbread Hotels & Restaurants.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2012

Very good and close to shops. Car park behind difficult to find pay stations, they are where the stairs are. Also access from hotel difficult, we went the same way as cars. Hotel dining room very good, especially the meal deal.

  • Stayed: November 2012, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Thank burtoj2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2012

We stayed here for the Christmas market and like a broken record I have to say again great service great breakfast great location. As for the staff I must say premiere service with a smile. Premier inn has a a reputation that is built on the tireless work of extremely competent staff, I hope their work is noticed by the upper management.

Stayed: December 2012, travelled as a couple
1  Thank dan f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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